Version of patton firmware/build date? Are they doing an attended or blind transfer?
On Wed, Aug 24, 2011 at 1:45 PM, Nathaniel Watkins < [email protected]> wrote: > I updated to the latest version of sipXecs last night. This morning – > our 911 department said they could no longer transfer calls. Could be > non-related, but thought I’d double check for similar issues.**** > > ** ** > > Here is the call setup/scenario:**** > > ** ** > > Inbound calls are from Verizon PRI into Patton 5960 – calls go to sipXecs – > the admin lines for 911 are on an audiocodes mp 118 fxs. Once the call is > answered and they attempt to transfer the call to our legacy NEC box – the > call just rings back on the analog sipXecs line. They did say that if they > immediately hang up and don’t let it ring, the call will transfer > successfully.**** > > ** ** > > Any thoughts?**** > > ** ** > > I of course don’t have any logs to offer yet – but will get them when I get > a few minutes**** > > ** ** > > Thanks,**** > > ------------------------------ > This message and any files transmitted with it are intended only for the > individual(s) or entity named. If you are not the intended individual(s) or > entity named you are hereby notified that any disclosure, copying, > distribution or reliance upon its contents is strictly prohibited. If you > have received this in error, please notify the sender, delete the original, > and destroy all copies. Email transmissions cannot be guaranteed to be > secure or error-free as information could be intercepted, corrupted, lost, > destroyed, arrive late or incomplete, or contain viruses. Garrett County > Government therefore does not accept any liability for any errors or > omissions in the contents of this message, which arise as a result of email > transmission. > > > Garrett County Government, > 203 South Fourth Street, Courthouse, Oakland, Maryland 21550 > www.garrettcounty.org > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Contract Customers: http://support.myitdepartment.net <http://support.myitdepartment.net>Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet faxservices!
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