Attended - that phone line from the audiocodes box runs into a special 'system' (for lack of a better word) - so they have a software button to answer/transfer/etc. Patton firmware is R5.7 1/17/2011.
Nathaniel Watkins IT Director Garrett County Government 203 South 4th Street, Room 210 Oakland, MD 21550 Telephone: 301-334-5001 Fax: 301-334-5021 E-mail: [email protected]<mailto:[email protected]> From: [email protected] [mailto:[email protected]] On Behalf Of Tony Graziano Sent: Wednesday, August 24, 2011 1:49 PM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Update - broke transfers on Patton under certain scenarios? Version of patton firmware/build date? Are they doing an attended or blind transfer? On Wed, Aug 24, 2011 at 1:45 PM, Nathaniel Watkins <[email protected]<mailto:[email protected]>> wrote: I updated to the latest version of sipXecs last night. This morning - our 911 department said they could no longer transfer calls. Could be non-related, but thought I'd double check for similar issues. Here is the call setup/scenario: Inbound calls are from Verizon PRI into Patton 5960 - calls go to sipXecs - the admin lines for 911 are on an audiocodes mp 118 fxs. Once the call is answered and they attempt to transfer the call to our legacy NEC box - the call just rings back on the analog sipXecs line. They did say that if they immediately hang up and don't let it ring, the call will transfer successfully. Any thoughts? I of course don't have any logs to offer yet - but will get them when I get a few minutes Thanks, ________________________________ This message and any files transmitted with it are intended only for the individual(s) or entity named. If you are not the intended individual(s) or entity named you are hereby notified that any disclosure, copying, distribution or reliance upon its contents is strictly prohibited. If you have received this in error, please notify the sender, delete the original, and destroy all copies. Email transmissions cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Garrett County Government therefore does not accept any liability for any errors or omissions in the contents of this message, which arise as a result of email transmission. Garrett County Government, 203 South Fourth Street, Courthouse, Oakland, Maryland 21550 www.garrettcounty.org<http://www.garrettcounty.org> _______________________________________________ sipx-users mailing list [email protected]<mailto:[email protected]> List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected]<mailto:[email protected]> Fax: 434.465.6833 Email: [email protected]<mailto:[email protected]> LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected]<mailto:[email protected]> Helpdesk Contract Customers: http://support.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet faxservices!
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