Actually, the JIRA is correct, it says that the "+" and "-" characters are ignored when interpeting the VM. That is the correct thing to do. If you are stripping the "+" somewhere, you can optionally leave it "unstripped". In either case, it's a dialplan entry you need to be able to return the call. This would be the correct way to handle it in "all" cases.
Realize the JIRA case was about "+" being misinterpreted by the sipXivr. In your case, its a return call dialing issue. These are separate issues and don't really link to each other. The fact that "your" use case is "when someone calls me from this number, I can't return the call because I need to prepend digits. Reason: The call is handled by an offshore ITSP and is handing the call to your system as though it resides in that country. Since it is not being handed to you as an international call, the fact that you HAVE to maipulate it to dial it back as an international call (or want to) is unique to your use case. Alternately, you can interpret the digits and simply send the correct digits out via the offshore ITSP and not add the digits to send it internationally. In that case it might be frowned upon by governmental agencies in different parts of the world and I am not about to interpret what is the legal thing to do . As I read the JIRA the leading +/- character is ignored, not stripped. On Fri, Oct 14, 2011 at 8:19 AM, Tony Graziano <[email protected] > wrote: > I am going to suggest that: http://track.sipfoundry.org/browse/XX-5120 > > Should be rolled back. If the callerid is +(whatever), it's a valid e.164 > format and should be dial-able. It should not be removed. It is correct the > caller is an outside caller. I think the JIRA case needs to be revisitied. > > > On Fri, Oct 14, 2011 at 8:16 AM, Kumaran T <[email protected] > > wrote: > >> ** >> By custom Dial plan its possible to dial the number.My concern is that >> if sipxecs strip "+" then proper ISD code is not displayed.Eg" for US >> number it will show "1-followed by numbers" but actually code should be >> "+1-followed by numbers"..Just to make sipxecs more user friendly.. >> >> Regards, >> Kumaran T >> >> Regards, >> Kumaran T >> >> >> On 10/14/2011 5:24 PM, Tony Graziano wrote: >> >> In that case, why is it being stripped? It's a valid e.164 attribute. >> >> If it is unique enough: 91+10 digits can be changed to "whatever you >> need to pass the call". >> >> >> On Fri, Oct 14, 2011 at 7:48 AM, Kumaran T < >> [email protected]> wrote: >> >>> Hi Tony, >>> What I meant was when outside caller from mobile or landline calls the >>> DID number then leading + was stripped by sipxecs and display as >>> "919786303754".So we cannot call them back without manually adding the + or >>> 00...If Vm is dropped and user tries to call from "Click to call" then It >>> won't work because "919786303754" is not valid number(91 is not valid ISD >>> code..It should be +91 or 0091) >>> >>> Regards, >>> Kumaran T >>> >>> >>> On 10/14/2011 4:49 PM, Tony Graziano wrote: >>> >>> What you are saying is: I need a way to call back numbers with a leading >>> "+". >>> >>> >>> http://www.myitdepartment.net/support/Three_things_I_really_like_about_sipXecs_4.pdf >>> >>> Go to the section about dialplans. >>> >>> Option: The thing to HAVE done was to simply use a dialplan rule to >>> discard the "+" when dialing out. Problem solved, I've done this many times. >>> >>> Option: Another option, using an SBC, is to strip the leading "+" >>> before it his sipx. I've done this many times. >>> >>> If you LEFT the + in the caller ID, it would have been easier to find a >>> match for "+"xx digits and replace "+" with "+00" and append the matching >>> suffix. >>> >>> In your case, "+1" and 10 digits, can be replaced with "+00" and >>> whetever digits need to be sent. I doubt you will have any issues. >>> >>> On Fri, Oct 14, 2011 at 7:06 AM, Venkateshwaran T < >>> [email protected]> wrote: >>> >>>> Hi Todd, >>>> Now I got the point what you are saying.Thanks for the update.So >>>> what do you think whether it can be like this or solution should be >>>> provided? >>>> >>>> Regards, >>>> Kumaran T >>>> >>>> On 10/14/2011 1:28 PM, Todd Hodgen wrote: >>>> > I understand the issue, from an engineering point, you want to resolve >>>> it >>>> > when a + is removed, in software. >>>> > >>>> > What I am saying, which may not be a solution to the issue you >>>> describe, but >>>> > is a workaround for anyone that is dealing with this issue is to >>>> create a >>>> > dial plan that for instance has 9 as the access code, and 14 digits. >>>> For >>>> > the outbound numbers, you would have it add 00 + the 14 digits to your >>>> > international carrier and it should go out as 00+14 digits on your >>>> > international trunks. >>>> > >>>> > -----Original Message----- >>>> > From: Venkateshwaran T [mailto:[email protected]] >>>> > Sent: Friday, October 14, 2011 12:47 AM >>>> > To: Todd Hodgen >>>> > Cc: 'Discussion list for users of sipXecs software' >>>> > Subject: Re: [sipx-users] Outside caller without proper caller-id >>>> > >>>> > Yes,That to make outside calls.My concern is about displaying the >>>> caller -id >>>> > for outside caller.SipXecs will discard the +.So we cannot call >>>> directly >>>> > that number from miss call.Because the caller -id is not proper.Then >>>> we want >>>> > to enter the number with leading 00 or + followed by the number to >>>> call.In >>>> > our case number will be displayed as 919986252763.So dialing >>>> 919986252763 >>>> > won't work.. >>>> > >>>> > Either US or UK or India or Europe without leading + or 00 we can't >>>> call If >>>> > call lands from UK land line to US(sipxecs).It will display the call >>>> from >>>> > "442085431771".So if we try to make a to "442085431771".The call will >>>> not >>>> > establish.So want add 00 or + according to dial plan to call that >>>> number >>>> > >>>> > Regards, >>>> > Kumaran T >>>> > >>>> > >>>> > On 10/14/2011 12:53 PM, Todd Hodgen wrote: >>>> >> You should be able to create a custom dial plan to insert the 00 to >>>> >> make that call. >>>> >> >>>> >> -----Original Message----- >>>> >> From: [email protected] >>>> >> [mailto:[email protected]] On Behalf Of Kumaran >>>> T >>>> >> Sent: Friday, October 14, 2011 12:00 AM >>>> >> To: Discussion list for users of sipXecs software >>>> >> Subject: [sipx-users] Outside caller without proper caller-id >>>> >> >>>> >> Hi All, >>>> >> When outsider caller calls or deposit a VM then leading + will >>>> be >>>> >> discarded and display the number like 919986252763 instead of >>>> >> +919986252763.The leading + symbol was discarded for fixing the >>>> issue >>>> >> "http://track.sipfoundry.org/browse/XX-5120".So there should some >>>> work >>>> >> around fix for solving the caller-id.May be double 00 can be added >>>> in >>>> >> the place of +.But "919986252763" is not a proper way to display the >>>> >> caller-id..Because we cannot make a call by dialing the number >>>> >> "919986252763" from outside.. >>>> >> >>>> >> Regards, >>>> >> Kumaran T >>>> >> _______________________________________________ >>>> >> sipx-users mailing list >>>> >> [email protected] >>>> >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> [email protected] >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> >>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> sip: [email protected] >>> Fax: 434.465.6833 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> sip: [email protected] >>> >>> Helpdesk Contract Customers: >>> http://support.myitdepartment.net >>> >>> Blog: >>> http://blog.myitdepartment.net >>> >>> Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 >>> >>> Ask about our Internet Fax services! >>> >>> >> > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.465.6833 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > > Helpdesk Contract Customers: > http://support.myitdepartment.net > > <http://support.myitdepartment.net>Blog: > http://blog.myitdepartment.net > > Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > > Ask about our Internet Fax services! > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Contract Customers: http://support.myitdepartment.net <http://support.myitdepartment.net>Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services!
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