On 10/25/2011 12:55 PM, Gerald Drouillard wrote:
I have an install that cannot seem to get the Caller ID set via the User
Group or User Level on outbound calls. I can only get the caller ID set
at the gateway level. Voip.ms is the ITSP. I have other locations that
have technically the same thing with the exact same settings on the
voip.ms account, and gateway and it works.
The username and extension end up going to voip.ms if I blank out the
default caller id on the gateway. The user group has the correct caller
ID and the user only belongs to one user group.
Anybody else had this problem?
I solved the problem and wanted to share the results in case someone is
looking for the answer in the future. In my case the phone group for
the polycom phones had a sip domain setting that had the IP address of
the phone server. Doing this modifies the "From" address during a call
which does not match it up with the alias entry in the xml file. Bottom
line the aliases of a domain will not get you the correct caller ID if
it is set at the user group or user level.
See the following post that describes this in a little more detail:
http://forum.sipfoundry.org/index.php?t=msg&goto=44458&S=69cc75afcc0ae24251b206410b0f1776
<http://forum.sipfoundry.org/index.php?t=msg&goto=44458&S=69cc75afcc0ae24251b206410b0f1776>
Also if you are using a softphone client that doesn't allow you to
specify the "domain" (like 3cx) then your caller ID will not work.
xlite works fine.
--
Regards
--------------------------------------
Gerald Drouillard
Technology Architect
Drouillard& Associates, Inc.
http://www.Drouillard.biz
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