I discovered that as soon as you install Lync with a pc, the ability to use the TAPI interface is disabled. Real bummer for customers that have the SIPTAPI for click-to-call.
There is a Knowledgebase article from Microsoft for this particular case of the TAPI being disabled. The KB article allows SIPITAPI to run on the machine, and be used, while Lync is closed. Once Lync opens, Click to call tries to use Lync again. Certainly this is not perfect, and not elegant, but it does allow for Lync and SIPTapi to co-exist on the same machine, and turning off Lync allows the Click-to-call to work. http://support.microsoft.com/kb/959625/ I have gotten their Tech support to open a feature request to enable SIPTAPI interface within Lync. Suspect it won't go anywhere.
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