There is a great feature in Voice Operator Panel that handles this, I've got customers using it today. Example - one receptionist for three companies. In the directory you put numbers 555-1111, 555-2222, 555-3333. You create a directory in Voice Operator panel, placing those three DID numbers in it, and put the name of the company next to it. When a call comes in for 555-1111, the display will show the number calling from, the number calling to, and the name of the company associated with it.
You can put hundreds of numbers into that directory. It's an excellent application for an office receptionist. BTW, with that same application, you can use the CallerID name and number to do a database lookup to pull records into a screen pop. There is a build in lite browser, that is very fast at popping the search results. From: [email protected] [mailto:[email protected]] On Behalf Of Tony Graziano Sent: Wednesday, December 07, 2011 11:08 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Anouncing an incomming call based on DNIS He needs to which of the two numbers the outside caller dialed in order to say the right thing when answering the phone. Its the number that was dialed, not dialed from. Sipx does not have a way to distinguish that. It does distinguish DID numbers, hence you use different lines on the phones to separate "sales" and "service", etc. On Wed, Dec 7, 2011 at 2:00 PM, Todd Hodgen <[email protected]> wrote: If this is a receptionist, the VOP has the ability to build a directory of DID numbers, and the person who owns them. When the call comes in, it displays the callerID, number dialed, and the directory lookup for the greeting. From: [email protected] [mailto:[email protected]] On Behalf Of Ken Ridley Sent: Wednesday, December 07, 2011 10:57 AM To: [email protected] Subject: [sipx-users] Anouncing an incomming call based on DNIS We have 2 main numbers that need to be answered by a user with a different greeting Is there a way to let the user know what number the caller dialed before they answer the call _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services!
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