not the media service but ivr needs to be restarted... On Tue, Jan 31, 2012 at 3:30 AM, [email protected] <[email protected]> wrote: > On Mon, 30 Jan 2012 10:30:11 +0200, George Niculae wrote: >> OK, looks like the pdf format is not recognized, I assume you are >> using custom EmailFormats.properties? If so please add this option: >> >> fax_format=pdf > > Where should I put this? I put it in the More Variables section, put the new > file in that you sent, restarted the media services and tried a fax. > Nothing much different. > > "2012-01-31T01:20:53.336000Z":898:sipXivr:INFO:sx.mydomain.com:Thread-37:00000000:sipxivr:"SipXivr::run > Accepting call-id [email protected] from +16 > [email protected] to [email protected]:15060" > "2012-01-31T01:20:53.337000Z":899:sipXivr:INFO:sx.mydomain.com:Thread-37:00000000:sipxivr:"SipXivr::run > Bridging the call" > "2012-01-31T01:20:53.385000Z":900:sipXivr:INFO:sx.mydomain.com:Thread-38:00000000:sipxivr:"SipXivr::run > Accepting call-id a8d78eac-c64c-122f-4e84-0011257515ca from > [email protected] to [email protected]:15060" > "2012-01-31T01:20:55.423000Z":901:sipXivr:INFO:sx.mydomain.com:Thread-38:00000000:sipxivr:"faxrx::Starting > mailbox (xxxx417) in locale en" > "2012-01-31T01:21:21.274000Z":902:sipXivr:INFO:sx.mydomain.com:Thread-38:00000000:sipxivr:"faxrx::received > tiff, now queue fax2pdf processing" > "2012-01-31T01:21:21.275000Z":903:sipXivr:INFO:sx.mydomain.com:Thread-38:00000000:sipxivr:"FaxProcessor::submit > to processor" > "2012-01-31T01:21:21.275000Z":904:sipXivr:INFO:sx.mydomain.com:Thread-38:00000000:sipxivr:"FaxProcessor::submited > to processor" > "2012-01-31T01:21:21.275000Z":905:sipXivr:INFO:sx.mydomain.com:Thread-38:00000000:sipxivr:"faxrx::received > tiff, queued fax2pdf processing" > "2012-01-31T01:21:21.277000Z":906:sipXivr:INFO:sx.mydomain.com:pool-2-thread-3:00000000:sipxivr:"BackgroundFaxProcessor::started" > > The log ends there. I waited about 15 minutes. > > >> See attached a jar file that should workaround this problem, please >> give it a try and collect logs if not working >> >> George >> >> On Mon, Jan 30, 2012 at 3:58 AM, [email protected] <[email protected]> >> wrote: >>> On Mon, 30 Jan 2012 00:10:38 +0200, George Niculae wrote: >>>> Please see attached the jar file to be replaced under >>>> /usr/share/java/sipXecs/sipXivr/ then restart ivr. >>>> Logs added with INFO level, just send again a new fax and provide >>>> sipxivr.log file >>>> >>> The tiff is in the /tmp directory and the log shows that things end when >>> the tiff is to be converted. >>> >>> # tail -f sipxivr.log >>> "2012-01- >>> 30T01:49:28.152000Z":13:sipXivr:INFO:sx.mydomain.com:SslListener0- >>> 3:00000000:sipxivr:"Mwistatus::doGet [email protected]" >>> "2012-01-30T01:50:20.620000Z":14:sipXivr:INFO:sx.mydomain.com:Thread- >>> 6:00000000:sipxivr:"SipXivr::run Accepting call-id >>> [email protected] from [email protected] to >>> [email protected]:15060" >>> "2012-01-30T01:50:20.621000Z":15:sipXivr:INFO:sx.mydomain.com:Thread- >>> 6:00000000:sipxivr:"SipXivr::run Bridging the call" >>> "2012-01-30T01:50:20.669000Z":16:sipXivr:INFO:sx.mydomain.com:Thread- >>> 7:00000000:sipxivr:"SipXivr::run Accepting call-id 9bce6a1f-c587-122f- >>> ad80-0011257515ca from [email protected] to >>> [email protected]:15060" >>> "2012-01-30T01:50:22.730000Z":17:sipXivr:INFO:sx.mydomain.com:Thread- >>> 7:00000000:sipxivr:"faxrx::Starting mailbox (xxx3417) in locale en" >>> "2012-01-30T01:51:26.444000Z":18:sipXivr:INFO:sx.mydomain.com:Thread- >>> 7:00000000:sipxivr:"faxrx::received tiff, now queue fax2pdf processing" >>> "2012-01-30T01:51:26.449000Z":19:sipXivr:INFO:sx.mydomain.com:Thread- >>> 7:00000000:sipxivr:"FaxProcessor::submit to processor" >>> "2012-01-30T01:51:26.451000Z":20:sipXivr:INFO:sx.mydomain.com:Thread- >>> 7:00000000:sipxivr:"FaxProcessor::submited to processor" >>> "2012-01-30T01:51:26.451000Z":21:sipXivr:INFO:sx.mydomain.com:pool-2- >>> thread-1:00000000:sipxivr:"BackgroundFaxProcessor::started" >>> "2012-01-30T01:51:26.452000Z":22:sipXivr:INFO:sx.mydomain.com:Thread- >>> 7:00000000:sipxivr:"faxrx::received tiff, queued fax2pdf processing" >>> >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/
-- George ---------- Come meet us at CoLab @ CSU in March (5th & 6th) http://www.sipfoundry.org/sipx-colab http://wiki.sipfoundry.org/display/sipXecs/2012+sipX-CoLab+Hackfest _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
