On Tue, 31 Jan 2012 03:31:33 +0200, George Niculae wrote: > not the media service but ivr needs to be restarted...
Helps when you restart the right services :). That worked. Fax came in as a PDF. > On Tue, Jan 31, 2012 at 3:30 AM, [email protected] <[email protected]> > wrote: >> On Mon, 30 Jan 2012 10:30:11 +0200, George Niculae wrote: >>> OK, looks like the pdf format is not recognized, I assume you are >>> using custom EmailFormats.properties? If so please add this option: >>> >>> fax_format=pdf >>> >> Where should I put this? I put it in the More Variables section, put the >> new file in that you sent, restarted the media services and tried a fax. >> Nothing much different. >> >> "2012-01-31T01:20:53.336000Z":898:sipXivr:INFO:sx.mydomain.com:Thread- >> 37:00000000:sipxivr:"SipXivr::run Accepting call-id >> [email protected] from +16 >> [email protected] to [email protected]:15060" >> "2012-01-31T01:20:53.337000Z":899:sipXivr:INFO:sx.mydomain.com:Thread- >> 37:00000000:sipxivr:"SipXivr::run Bridging the call" >> "2012-01-31T01:20:53.385000Z":900:sipXivr:INFO:sx.mydomain.com:Thread- >> 38:00000000:sipxivr:"SipXivr::run Accepting call-id a8d78eac-c64c-122f- >> 4e84-0011257515ca from [email protected] to >> [email protected]:15060" >> "2012-01-31T01:20:55.423000Z":901:sipXivr:INFO:sx.mydomain.com:Thread- >> 38:00000000:sipxivr:"faxrx::Starting mailbox (xxxx417) in locale en" >> "2012-01-31T01:21:21.274000Z":902:sipXivr:INFO:sx.mydomain.com:Thread- >> 38:00000000:sipxivr:"faxrx::received tiff, now queue fax2pdf processing" >> "2012-01-31T01:21:21.275000Z":903:sipXivr:INFO:sx.mydomain.com:Thread- >> 38:00000000:sipxivr:"FaxProcessor::submit to processor" >> "2012-01-31T01:21:21.275000Z":904:sipXivr:INFO:sx.mydomain.com:Thread- >> 38:00000000:sipxivr:"FaxProcessor::submited to processor" >> "2012-01-31T01:21:21.275000Z":905:sipXivr:INFO:sx.mydomain.com:Thread- >> 38:00000000:sipxivr:"faxrx::received tiff, queued fax2pdf processing" >> "2012-01-31T01:21:21.277000Z":906:sipXivr:INFO:sx.mydomain.com:pool-2- >> thread-3:00000000:sipxivr:"BackgroundFaxProcessor::started" >> >> The log ends there. I waited about 15 minutes. >> >> >>> See attached a jar file that should workaround this problem, please >>> give it a try and collect logs if not working >>> >>> George >>> >>> On Mon, Jan 30, 2012 at 3:58 AM, [email protected] <[email protected]> >>> wrote: >>>> On Mon, 30 Jan 2012 00:10:38 +0200, George Niculae wrote: >>>>> Please see attached the jar file to be replaced under >>>>> /usr/share/java/sipXecs/sipXivr/ then restart ivr. >>>>> Logs added with INFO level, just send again a new fax and provide >>>>> sipxivr.log file >>>>> >>>> The tiff is in the /tmp directory and the log shows that things end >>>> when >>>> the tiff is to be converted. >>>> >>>> # tail -f sipxivr.log >>>> "2012-01- >>>> 30T01:49:28.152000Z":13:sipXivr:INFO:sx.mydomain.com:SslListener0- >>>> 3:00000000:sipxivr:"Mwistatus::doGet [email protected]" >>>> "2012-01-30T01:50:20.620000Z":14:sipXivr:INFO:sx.mydomain.com:Thread- >>>> 6:00000000:sipxivr:"SipXivr::run Accepting call-id >>>> [email protected] from [email protected] to >>>> [email protected]:15060" >>>> "2012-01-30T01:50:20.621000Z":15:sipXivr:INFO:sx.mydomain.com:Thread- >>>> 6:00000000:sipxivr:"SipXivr::run Bridging the call" >>>> "2012-01-30T01:50:20.669000Z":16:sipXivr:INFO:sx.mydomain.com:Thread- >>>> 7:00000000:sipxivr:"SipXivr::run Accepting call-id 9bce6a1f-c587-122f- >>>> ad80-0011257515ca from [email protected] to >>>> [email protected]:15060" >>>> "2012-01-30T01:50:22.730000Z":17:sipXivr:INFO:sx.mydomain.com:Thread- >>>> 7:00000000:sipxivr:"faxrx::Starting mailbox (xxx3417) in locale en" >>>> "2012-01-30T01:51:26.444000Z":18:sipXivr:INFO:sx.mydomain.com:Thread- >>>> 7:00000000:sipxivr:"faxrx::received tiff, now queue fax2pdf >>>> processing" >>>> "2012-01-30T01:51:26.449000Z":19:sipXivr:INFO:sx.mydomain.com:Thread- >>>> 7:00000000:sipxivr:"FaxProcessor::submit to processor" >>>> "2012-01-30T01:51:26.451000Z":20:sipXivr:INFO:sx.mydomain.com:Thread- >>>> 7:00000000:sipxivr:"FaxProcessor::submited to processor" >>>> "2012-01-30T01:51:26.451000Z":21:sipXivr:INFO:sx.mydomain.com:pool-2- >>>> thread-1:00000000:sipxivr:"BackgroundFaxProcessor::started" >>>> "2012-01-30T01:51:26.452000Z":22:sipXivr:INFO:sx.mydomain.com:Thread- >>>> 7:00000000:sipxivr:"faxrx::received tiff, queued fax2pdf processing" >>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> [email protected] >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
