Thanks Nate. Maybe Tony just missed Martin's offensive comment. I'll 
give him the benefit of the doubt.

Thanks,

Tim Ingalls
Shared Communications, Inc.
801-618-2102 Office



On 02/17/2012 09:30 PM, Nate wrote:
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> Tim Ingalls wrote on Fri, 17 February 2012 14:05
>> -Training and docs as well as support are available very
>> similar to e.g. Cisco as mentioned below, but as part of
>> the commercial edition
>>
>> OK. But consider the fact that organic growth can be
>> fueled by the open-source version. You will never get
>> certain customers, because they don't need you. But in
>> great numbers, they can provide market assurance that your
>> solution rocks. The closer you get to mass adoption, the
>> greater the perception that your commercial offerings
>> rock. But you won't get to mass adoption (like Asterisk
>> and it's variants have achieved) if
>> nerdy-but-not-that-nerdy people like me can't understand
>> quickly how to deploy sipXecs with ITSP SIP trunking. So
>> it furthers your goals to make all of that documentation
>> public. Great documentation = great mindshare.
>
> I tend to agree with Tim, and was going to post almost the
> same thing, but he said it better than I would have.  Would
> eZuce be losing customers by making their BASIC
> documentation available to the community?  If yes, then is
> there a way for SMBs or startups to purchase access to their
> documentation?
>
> Tony Graziano wrote on Fri, 17 February 2012 14:15
>> I don't think any of the responses to you have been
>> unprofessional,
>> that was uncalled for.
>>
>> I'll encourage anyone reading this thread to ignore the
>> poster until
>> (if) he musters up some civility.
>
> I'm sorry but I was also thinking the comment was offensive
> and unprofessional.  Although I'm very impressed that the
> CEO is active on a discussion such as this, I would not
> expect to hear a comment like that.
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