You should have a static IP address from the ISP and your OWN firewall configured with that static IP plugged into their modem. On Jul 9, 2012 2:55 PM, "Bryan Anderson" <[email protected]> wrote:
> I plan to, but I just got to figure out how. I think I will run a ?call >> generator? from the server in this office to one of our others. We really >> haven't had to many issues with NexVortex since we go the big one when we >> first went live two years ago fixed. I know they use Level3 and BroadVox >> to carry their calls. >> >> @Gerald - There is only one router we have any control over and that is >> the Comcast modem/router. If it were the ALG/Firewall wouldn't this impact >> all calls? >> -Bryan Anderson >> >> >> On Mon, Jul 9, 2012 at 11:23 AM, Tony Graziano < >> [email protected]> wrote: >> >>> Without looking I recall opening 200 tickets with nexvortex using an >>> ingate in less than a year. >>> >>> So if it were me, and its not, I'd be really sure to not take their word >>> for it and do my own verification. >>> On Jul 9, 2012 2:10 PM, "Gerald Drouillard" <[email protected]> >>> wrote: >>> >>>> On 7/9/2012 12:53 PM, Bryan Anderson wrote: >>>> > Here is a trace from when I was talking with one of the users. This >>>> > was the first trace I noticed it on. This was obtained using >>>> > sipx-dialog-count and sipx-trace. >>>> > >>>> > I have seen 5 other traces that match this behavior and all the calls >>>> > cut at ~24sec. The carrier is NexVortex. When I brought this them >>>> > they pulled their traces and we com paired. They never got the ACK. >>>> > My first instinct says Comcast but not necessarily, and I am not sure >>>> > where to test it. Once thought was between two of our SipXecs System >>>> > on different internet service providers. >>>> > >>>> > -Bryan Anderson >>>> > >>>> Sounds like you are have an ALG/firewall issue on one of your routers. >>>> >>>> -- >>>> Regards >>>> -------------------------------------- >>>> Gerald Drouillard >>>> Technology Architect >>>> Drouillard & Associates, Inc. >>>> http://www.Drouillard.biz >>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> [email protected] >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> sip: [email protected].**net<[email protected]> >>> >>> Helpdesk Customers: >>> http://myhelp.myitdepartment.**net<http://myhelp.myitdepartment.net> >>> Blog: http://blog.myitdepartment.net >>> >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net
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