I am not sure position announcement or wait time has been added yet. I am not sure if this has been added to openacd yet either.
https://github.com/OpenACD/OpenACD/wiki/Cdr-and-agent-states But since its a relatively new project, it could happen! On Mon, Jul 30, 2012 at 11:39 AM, Mark Dutton <[email protected]>wrote: > > > Hi all > > Pesky tester here again. > > I am trying to fathom the call centre in 4.6. It is a bit > tricky and I think there is some redundant setup that can be > done on the web portal port 9999 that I think I am meant to > ignore. > > I have a basic queue setup and I can logon via the web agent > portal and calls present. > > I was wondering though is there any way to get periodic > announcements, be they postion in queue, estimated wait > time, or custom messages? > > I looked at the recipe steps, but didn't see anything in > there that was immediately obvious. > -- > Regards > > Mark Dutton > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013! <http://sipxcolab2013.eventbrite.com/?discount=tony2013> -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net
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