OpenACD in sipx still is being continuously developed. All configurations for the call center should be done via the sipx config. One time or periodic announcements should be possible. However, there are still issues related to it: See this (http://track.sipfoundry.org/browse/XX-10341) and this (http://track.sipfoundry.org/browse/XX-10342). (The first one has already been resolved and should make it on the next build.)
CDR/Agent States should follow later. Jan Vincent Liwanag [email protected] On Monday, July 30, 2012 at 11:35 PM, Tony Graziano wrote: > I am not sure position announcement or wait time has been added yet. I am > not sure if this has been added to openacd yet either. > > https://github.com/OpenACD/OpenACD/wiki/Cdr-and-agent-states > > But since its a relatively new project, it could happen! > > > On Mon, Jul 30, 2012 at 11:39 AM, Mark Dutton <[email protected] > (mailto:[email protected])> wrote: > > > > > > Hi all > > > > Pesky tester here again. > > > > I am trying to fathom the call centre in 4.6. It is a bit > > tricky and I think there is some redundant setup that can be > > done on the web portal port 9999 that I think I am meant to > > ignore. > > > > I have a basic queue setup and I can logon via the web agent > > portal and calls present. > > > > I was wondering though is there any way to get periodic > > announcements, be they postion in queue, estimated wait > > time, or custom messages? > > > > I looked at the recipe steps, but didn't see anything in > > there that was immediately obvious. > > -- > > Regards > > > > Mark Dutton > > > > _______________________________________________ > > sipx-users mailing list > > [email protected] (mailto:[email protected]) > > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > -- > ~~~~~~~~~~~~~~~~~~ > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > (mailto:[email protected]) > Fax: 434.465.6833 > ~~~~~~~~~~~~~~~~~~ > Linked-In Profile: > http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > Ask about our Internet Fax services! > ~~~~~~~~~~~~~~~~~~ > > Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013! (http://sipxcolab2013.eventbrite.com/?discount=tony2013) > > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > (mailto:[email protected]) > > Helpdesk Customers: http://myhelp.myitdepartment.net > Blog: http://blog.myitdepartment.net > > _______________________________________________ > sipx-users mailing list > [email protected] (mailto:[email protected]) > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > >
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