Yes, hunt groups need a workover and it is a welcome change. The same concept might ultimately apply to call parking but there are other methods besides a b2b service to tackle that. Conceptually, a B2BUA (as a hunt group service) is more ideal than what we have now and I for one will help as I can when it comes time to focus on it.
Please post the relevant JIRA stuff so we can track it and assist when the time comes! On Wed, Aug 29, 2012 at 6:52 AM, Michael Picher <mpic...@ezuce.com> wrote: > The problem with the old ACD, every time I tried to use it, was that it > was fragile. Do this, don't ever do that, etc... Any time I tried to use > it in a situation the customer (and then ultimately me) had a bad > experience. > > If they can make it stable, and make it so you can transfer calls out of > queue that would be awesome. > > Most people don't need a real ACD (even though they think they want an > ACD). What they need are fancy hunt groups which is exactly what the 4.4 > ACD does. > > Work has begun on a new hunt group app that will hopefully alleviate the > need for an ACD in cases where it really isn't needed. This will be based > around some new code and involve a B2BUA that can 'own' the call and then > hunt out. This will be in contrast to how hunt groups work now where it's > a SIP messaging nightmare. > > Circular hunt groups, linear hunt groups, being able to ring the same > extension at more than one point in a hunt group are all envisioned. At > some point I'd even like to see users be able to (from a phone or user > portal) login/out of hunt groups, or only ring certain users for different > days/hours in a hunt group. > > With the current workload I wouldn't expect anything until 4.8 though. > > Thanks, > Mike > > > On Wed, Aug 29, 2012 at 6:21 AM, Matt White <mwh...@thesummit-grp.com>wrote: > >> Funny, the beep is one reason my customers wont move to openACD. OpenACD >> for my customers that need a true ACD. The old ACD worked well despite its >> bad rap. >> >> We have a developer working on get sipXacd ported over to 4.6 so there is >> hope yet. >> >> As to your specific issue, I don't think the tone is an audio file, so >> you would need to create a patch to remove it. >> >> -m >> >> >> >> >>> Ali Dashti <ali.das...@gmail.com> 08/28/12 9:14 AM >>> >> >> Thanks Tony, one thing that made me go back to 4.4 ACD was the CallerID >> and DNID! In 4.4 ACD when a call arrives; an agent would see a Queue name >> and the Line extention in CallerID but in OpenACD even the DNID changes to >> agent extension number; therefore prevents me from knowing what number was >> dialed!! This was my primary result, do you see this as well? >> >> On Tue, Aug 28, 2012 at 5:29 PM, Tony Graziano < >> tgrazi...@myitdepartment.net> wrote: >> >>> fyi - If you are referring to the existing ACD (not openacd) I don't >>> think any resources are going into it as it is being removed in favor of >>> the openacd integration starting up in 4.6. >>> >>> On Tue, Aug 28, 2012 at 8:55 AM, Ali Dashti <ali.das...@gmail.com>wrote: >>> >>>> This could be a very old issue! I was wondering if there is a way to >>>> remove the beep heard a short moment after an agent picks up a call on >>>> ACD!! Thanks. >>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> sipx-users@list.sipfoundry.org >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> >>> >>> >>> >>> -- >>> ~~~~~~~~~~~~~~~~~~ >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> sip: tgrazi...@voice.myitdepartment.net >>> Fax: 434.465.6833 >>> ~~~~~~~~~~~~~~~~~~ >>> Linked-In Profile: >>> http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 >>> Ask about our Internet Fax services! >>> ~~~~~~~~~~~~~~~~~~ >>> >>> Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab >>> 2013! >>> <http://sipxcolab2013.eventbrite.com/?discount=tony2013> >>> >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> sip: helpdesk@voice.myitdepartment.**net<helpd...@voice.myitdepartment.net> >>> >>> Helpdesk Customers: >>> http://myhelp.myitdepartment.**net<http://myhelp.myitdepartment.net> >>> Blog: http://blog.myitdepartment.net >>> >>> _______________________________________________ >>> sipx-users mailing list >>> sipx-users@list.sipfoundry.org >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> _______________________________________________ >> sipx-users mailing list >> sipx-users@list.sipfoundry.org >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > Michael Picher, Director of Technical Services > eZuce, Inc. > > 300 Brickstone Square**** > > Suite 201**** > > Andover, MA. 01810 > O.978-296-1005 X2015 > M.207-956-0262 > @mpicher <http://twitter.com/mpicher> > linkedin <http://www.linkedin.com/profile/view?id=35504760&trk=tab_pro> > www.ezuce.com > > > ------------------------------------------------------------------------------------------------------------ > There are 10 kinds of people in the world, those who understand binary and > those who don't. > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013! <http://sipxcolab2013.eventbrite.com/?discount=tony2013> -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net
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