*Speech of the Hon’ble Finance Minister during the 26th Annual Conference of
CCsIT/DGsIT at New Delhi on 9th June, 2010***

* *

*Tax Collection***

Direct Taxes, now the major resource provider to the Central Government,
have grown at an average annual rate of 24 percent in the last five years
and have nearly trebled from *Rs.1,32,771 crore* in financial year 2004-05
to about *Rs.3,78,000 crore* in financial year 2009-10, increasing its share
from *4.1 *percent to *6.1* percent of the Gross Domestic Product (GDP).
This tremendous growth has been made possible not only due to
rationalisation of tax structure and improvement in tax administration
leading to better tax compliance, but also persistent and unrelenting
efforts of employees of the Income Tax department.


Tax Reforms



2. To improve compliance further, tax laws need to be simple, stable and
robust; tax rates should remain moderate; and multiplicity of tax exemptions
and deductions should be gradually phased out in order to widen and deepen
the tax base.  Tax administration needs to be further toned up by
appropriate use of technology on the one hand, and improving professional
competence and responsiveness of the employees on the other.



3. A major tax reform initiative has already been announced in the proposed
*‘Direct Taxes Code 2009’* to simplify, rationalize and consolidate the laws
and procedure, relating to direct taxes. Its draft is under revision, taking
into consideration the areas of concern expressed by various stakeholders,
and the discussion paper will be shortly in the public domain before
introduction in Parliament in the forthcoming monsoon session. It will
indeed be legislation for the 21st century, which will witness the emergence
of an economically strong and vibrant India. I anticipate that the new code
will usher in major changes in procedures and practices of Direct Tax. The
Department, therefore, needs to draw a *roadmap* for administratively
meeting the challenges and the *changes that will be introduced by the new
Code*.  The Human Resource Directorate of the Department should draw up
plans for training in cooperation with tax training institutes for capacity
building for implementation of the Direct Tax Code.  The transition from
existing law to DTC would require completion of delegated legislation in a
time bound manner.  CBDT should ensure smooth transition by planning the
activities schedule well in advance.


International Taxation



4. Growth in international trade and commerce driven by globalisation is
throwing up new and complex challenges. Globalization offers a global market
for product and services but at the same time it also poses challenges.  The
recent financial crisis has shown how an economic difficulty of one country
can get exported to other countries.  Similarly, the development of tax
shelter products and use of tax havens is another challenge, which emanates
from globalization. In our response to global challenges we have set up two
Income Tax Overseas Units (ITOUs) within Indian Missions in Singapore and
Mauritius to facilitate exchange of information. Eight more such units in
USA, UK, Netherlands, Japan, Cyprus, Germany, France and UAE are also being
created on similar lines. I am hopeful that these measures would result in
seamless flow of tax related information from foreign tax jurisdictions and
would strengthen our fight against menace of tax evasion using cross border
transactions.


Taxpayer Services



5. The department needs to improve its infrastructure to match global
standards of delivery of taxpayer services.  The effective roll out of *
Sevottam* and *Aayakar Sewa Kendra (ASK) *would require adequate
infrastructure. It is necessary to make the infrastructure state-of-the art
to improve the working environment and to make a visit to the tax office a
pleasant experience. Processing of tax returns, now done on the National
Computer Network, has to be made more efficient. Towards this, two more
Centralized Processing Centres (CPCs) at *Pune *and *Manesar* should be set
up expeditiously. Efforts should be made to further popularise and increase
electronic filing of tax returns and electronic payment of taxes to reduce
paper-work and make taxpayer services environmentally friendly. The scope of
Large Taxpayer Units (LTUs), presently operational in four metropolitan
cities, needs to be expanded for deepening of tax base as well as for
centralized services to large taxpayers.



6. While taxpayer services have improved there are still large numbers of
taxpayer grievances, including grievances relating to tax refunds and credit
of TDS, which need to be attended on urgent basis.  At the systemic level
CBDT should ensure that Directorate of Systems take immediate steps to
streamline the issue of credit of TDS. Apart from systemic changes, the
grievance redressal mechanism including Ombudsman need to be integrated and
streamlined. A holistic approach needs to be developed to cater to the
rising expectations of taxpayers. The CBDT should immediately come up with a
comprehensive and net-based grievance redressal mechanism in line with the
best global practices.



7. A number of services offered by the department have become technology
driven. It may not be possible to deliver the services of desired quality in
the existing structure of tax administration. CBDT may come out with a new
structure, which leads to faster adoption of technology and innovation. The
CBDT may, therefore, consider hiving off its technology driven taxpayer
services to a *Special Purpose Vehicle* (SPV), which can better deliver such
services in the *public-private-partnership mode*. This will lead to
innovation in delivery of services to taxpayers   and also involvement of
public in delivering the services.


Strategies for Meeting Tax Collection Target



8. For the current financial year, the direct tax collection target has been
fixed in the Budget Estimates at *Rs.4,30,000 crore* at a growth of
*13.7*percent over the actual collection last year.
We have deliberately called this conference in the beginning of the
financial year to deliberate strategies and draw action plan to achieve this
target.  Apart from concentrating on big cities and towns, Department should
also look to smaller towns and cities for widening of tax base.  The smaller
towns and centres have emerged as centres of growth due to inclusive growth
agenda of Government. Department may also develop special strategies to
monitor TDS compliance at the District level, state level and at Central
level.



9. The GDP is poised to grow at *8.5* percent during 2010-11.   Sectors of
the economy performing well should be monitored for tax compliance and we
should get our due taxes. The department should also make attempts to widen
and deepen the tax-base further. It should improve utilization of
information relating to high value transactions available through Annual
Information Returns (AIR), Central Information Branches (CIB) and other
sources. Using multisource data, Department should refine risk profiling of
taxpayers and assessments and investigations should be carried out
accordingly. Using this intelligence data department should develop credible
deterrence for taxpayers, who are habitual tax evaders.


Strengthening Manpower and Improving Employee Welfare



10. Skills of the personnel working in the department need constant up
gradation in view of changing tax regulations, technology and global
economic environment. Though I find that the CBDT has taken some steps in
this direction through Knowledge Management by yearly publication of the
book titled *“Let us Share”,* containing the best orders and practices, yet
further steps need to be expeditiously taken in its training and skill up
gradation programmes adopting the best global practices. I understand that
CBDT is already providing exposure to probationers at NADT about
international practices through international attachments. This has to be
taken forward by suitably designing mid-career training programmes   for
officers at regular intervals.  This will equip officers to face challenges
of dealing with complex international transactions and menace of tax
avoidance schemes using tax havens and low tax jurisdictions. This will also
help us in getting our due share of taxes especially from cross border
transactions. *I am happy to announce that Advanced Mid-Career Training
Programme (AMCTP) for IRS officers would be started during the current year.
***

* *

11. A satisfied work force is the backbone and strength of an organization.
We have modified the transfer policy for the Indian Revenue Service (IRS)
officers to improve satisfaction levels and minimise unwarranted service
litigation with our own employees. The Standing Committee on Finance, in its
report for 2009-10, has expressed concern about shortages of manpower in the
Department. This needs to be addressed urgently, especially in the face of
the exponentially increasing workload, and the challenges of maximising
revenue generation along with efficient taxpayer service. I am told that
cadre restructuring of CBDT is pending for quite some time, which has
adversely affected the implementation of core areas of work in the Income
Tax department.  The tax laws can be implemented effectively by aligning the
tax administration with the intent of tax policy.  If there is a mismatch,
then it may be difficult to implement a tax policy, however good it may be.
CBDT should ensure that deployment of human resources is in consonance with
requirement of the tax laws and this should be ensured by completing the
timely exercise of cadre restructuring and by holding regular departmental
promotional committee (DPC) as per the DoPT calendar. In the long term, we
should aim for Human Resource policy, which is conducive for specialisation,
promotes administrative innovation, provides equal opportunity and keeps
employees in high state of motivation.



12. In the last year’s conference, I had emphasised the need for expediting
vigilance matters. I find that though there is improvement, the progress is
not at the desired levels. More focussed approach with proper adherence to
prescribed time-lines is needed to expedite vigilance matters. I want to see
that no charge sheets   are filed against our own employees at the last day
of retirement after more than 30 years of service to Government. We should
ensure that guilty   is punished but at the same time ensuring that those
who have performed their duties and victims of frivolous complaints should
be adequately protected.  Department need to focus on preventive vigilance
and adopt a strategy for zero tolerance for corruption.  CBDT should set up
a committee to examine the vigilance practices and procedures   in few
select countries.  The experience of other countries can be used to
streamline and strengthen the vigilance administration in Income Tax
department.


Alternate Dispute Resolution Mechanism



13. The rising litigation with the taxpayers and the quantum of revenue
locked in appeals is a matter of serious concern.  The strengthening of
Settlement Commission, setting up Dispute Resolution Panel (DRP) may address
the litigation issues with the taxpayers to some extent. I am told that
under mutual agreement procedure (MAP) negotiations under Indo-USA DTAA a
tax demand of *Rs.800* crore in *48* cases has been confirmed.  This is a
good development and tax-payers should be encouraged to invoke MAP, which
has emerged as a preferred alternate dispute resolution mechanism.  In spite
of these efforts, we need to develop more strategies to reduce the
litigation with the taxpayers. I would like CBDT to come out   with a
comprehensive proposal to address the issue of unwanted litigation with
taxpayers and also to realise locked up revenue in appeals.


Income Tax Welfare Fund



14. Before I close, I am happy to announce the operationalisation of
the *Income
Tax Welfare Fund,* which was pending *since 1998*. The Fund has a corpus of
*Rs.100 crore* kept in interest-bearing deposit. The interest earned
annually on this deposit, and other annual accruals to the Fund, will be
available for welfare activities of employees of the Income Tax department.
I am sure that CBDT will come out with innovative welfare measures, which
will further motivate employees of the Department to excel in their area of
work.


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