Howard Lowndes wrote:
>
> Either way, both the Westpac and the NAB didn't fair too well in a recent
> survey about customer's perceptions of service and priorities. Needless
> to say the banking association has dismissed the survey as
> unrepresentative.
Another reason: the banks did not understand the methodology of the
survey, which used cognitive mapping. What you don't understand must
be crappe, right? (not that I understand it!)
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Rick Welykochy || Praxis Services Pty Limited
"Those who do not understand Unix are condemned to reinvent it, poorly."
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