GNU GNATS! My experience with GNATS: 2 years at previous jobs that used it.
It's very good for managing software bugs from the moment they are reported threw the final resolution, and documentation in release notes & prog dogs. I've been temped at offering doing a talk about it for some time for SLUG. I have written time based escalation modules in perl and in-house enhancements to the front door script that cleans up incoming mime email messages to it. Stone keep does a better job for trouble ticket scenarios like broken printers (run of the mill stuff). Hope I helped. Luke -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Friday, 21 December 2001 12:08 PM To: [EMAIL PROTECTED] Subject: [SLUG] Helpdesk Hey guys does any one no off a really good helpdesk ticketing systems....via Linux. Cheers -- SLUG - Sydney Linux User Group Mailing List - http://slug.org.au/ More Info: http://lists.slug.org.au/listinfo/slug
