Jon, When you are in an office using Outlook to communicate and do scheduling, (BTW I am against this server / mail client platform, head office uses qmail-ldap but we can't because we already purchased exchange etc.) you have to make the solutions you put in homogeneous.
In your last email: 1) Missed the practical point: Short of writing ghastly kixtart script to change users' settings you can not expect outlook users to send plain text messages. I take it you have gathered this already by your animosity towards outlook. It doesn't always work even if you add a contact item that "prefers to receive email in plain text" in the public address book. Use a parsemime filter frontdoor perl script in front of gnats to solve this problem. 2) Missed the plainly obvious point: My post had nothing to do with mailing list policies or having netiquette. It's interoffice communications to do with help desk systems, and has nothing to do with public mailing lists. Rather than blaming users for being rude and putting MSHTML crap through the support databases at work, I simply chose to put a fix in so gnats supported it. I think blaming users for everything went out the door a long time ago. If it took your approach Jon I'd be calling lots of people "rude" for accidentally doing the wrong thing because they were not geeks. Cheers, Luke McKee -----Original Message----- From: Jon Biddell [mailto:[EMAIL PROTECTED]] Sent: Friday, 21 December 2001 6:42 PM To: Luke McKee; 'Howard Lowndes' Cc: '[EMAIL PROTECTED]' Subject: RE: [SLUG] Helpdesk At 14:08 21/12/01 +1100, Luke McKee wrote: >Howard you are so Elite :-) (meant in with nice connotations ok!) > >I used MSHTML messages at my last job and I even hacked gnats to use >X-Message-Flag to tell MS users what to do when they get a message from >gnats. But Luke, using HTML is email is... rude.. inconsiderate, at least.. -- SLUG - Sydney Linux User Group Mailing List - http://slug.org.au/ More Info: http://lists.slug.org.au/listinfo/slug
