On Thu, Oct 17, 2002 at 05:41:15PM +1000, Doug Foskey wrote:
> On Thu, 17 Oct 2002 10:18, you wrote:
> > ** High Priority **
> >
> > Dear Mr Foskey,
> > Thank you for your email.
> > We apologise for the inconvenience this has caused you. Unfortunately we do
> > not support the Linux operating system. This is possibly why you found it
> > hard to obtain help from the Helpdesk as our staff are not trained to
> > support this platform. In the near future we are implementing a first time
> > system test to check a customers computer for compatibility. We hope this
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Argh! Why do I have the feeling this'll be a 'Oh. You're not running
Windows or MacOS. Please go away. We're not compatible.' type of check?
:/
If that happens I'll -need- (not want) to find another bank as while St
George's Internet Banking doesn't fully work at the moment (it starts up
but the Java has some functionality disabled) it works well enough for
me to do what I need of it. If that goes I'll have no need for St George
as any bank can charge me a stupid amount of fees and provide me with
no real interest, which is all that'll be left for me as far as service
provisioning goes.
Please, if you are going to put a check in, make it a warning that not
all may be right and that St George doesn't support whatever it is that
you do not support but make sure the user can try it anyway.
Better still, fix up the client and provide what support you can. It
wont be that hard and it's not like it'll send St George broke. (it
would also gain St George extra advertising via word of mouth as Linux
users tell others that St George works sweetly for them).
--
All people are equal,
But some are more equal then others.
- George W. Bush Jr, President of the United States
September 21, 2002
--
SLUG - Sydney Linux User's Group - http://slug.org.au/
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