On Tue, 22 Oct 2002, Matthew Hannigan wrote: > I think people here profoundly underestimate the cost and time > it takes to do IT support in a large organisation. > > It's difficult to believe until you've been there.
BTDTGTTS. Still doing it. Refusing to look at a problem reported by a client because they use the wrong OS is butt stupid. Period. By the way, my description of the original problem which caused my complaint was somewhat cavilier. I did, in fact, determine that the site was inaccessable from Linux and WindoZe. The function I wanted to perform was broken, not the whole site. Details are hazy now, as it was quite a while ago, hence my generalisation. I should have known better than to generalise. The fact remains that they flat refused to even _consider_ a problem might exist - and the sole reason was because I was running Linux, not because it was something within Linux which was broken. And that is _no_ way to provide support for such a critical application. DaZZa -- SLUG - Sydney Linux User's Group - http://slug.org.au/ More Info: http://lists.slug.org.au/listinfo/slug
