<quote who="Tom"> > On Sat, 2002-10-12 at 22:51, Malcolm V wrote: > > On Sat, 2002-10-12 at 07:01, Tom wrote: > > <snipped> > > > Also, I'd say keep banging off the letters to Telstra/Optus. Because > > > ISPs support Mac, and Linux is poised to overtake Mac as the #2 > > > desktop OS, I would guess that official ISP support for Linux is not > > > very far away - as long as ISPs clearly understand that that is what > > > the customer wants. > > <snipped> > > > > <snipped> > > What is official ISP support for Linux? > > </snipped> > > > A beautiful first step would be to pick any modern Linux browser > and make sure it can pass the exact same testing that they use with > IE on windoze. Then publish the fact that said browser works.
Speaking as the manager of a Sydney-based ISP, the new website we are building is being tested on most browsers under Windows/Linux/Mac. But we have no intention of "supporting" Linux. We are a completely Linux based ISP, and always speak encouraging words about Linux to our customers. Some of the staff use Linux as their desktop OS of choice at work (The only exception is their OS must run on Intel based hardware) If our linux customers phone up with standard questions (like DNS IP's or mailserver address) we help them out ofcourse. Some of our support staff are able to help with things like wvdial, or whatever they are familiar with. But I do not see how we would be able to "support" the many different distributions, many different sets of dialup scripts, different browsers et al that Linux has. If you have any suggestions (short of re-training my entire staff) I'm listening. Now, don't mistake any of the above, I certainly don't discourage my staff from attempting to help out Linux users. But any support those people get will differ depending on the support person they speak to. From some of my support staff the Linux user will simply receive a "Huh?". --Striker. +---+-----------------------------------------------+---+ | | Lord Striker... | | | | | | |_O_| This space for rent. |_O_| | | | | | | | | | | | | [EMAIL PROTECTED] | | | | http://foreboding.net/ | | | | (Website and Journal) | | +---+-----------------------------------------------+---+ | My head hurts, Can I go now?... | +-------------------------------------------------------+ -----BEGIN GEEK CODE BLOCK----- Version: 3.1 GIT d- s++: a-@ C++++ UL++++$ P+ L+++ E-- W+++ N+ o? K- w--- O- M-- V-- PS PE Y+ PGP+ t+ 5++ X+ R tv b+ DI++++ D++ G+ e(*) h++ r% y+ ------END GEEK CODE BLOCK------ -- SLUG - Sydney Linux User's Group - http://slug.org.au/ More Info: http://lists.slug.org.au/listinfo/slug
