There are sites on the web that detail the best methods to use, one thing
they say is "do it all in writting".

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on Wed, Mar 12, 2003 at 11:55:42AM +1100, Jeff Waugh <[EMAIL PROTECTED]> wrote:
> <quote who="Peter Domachuk">
> 
> > My question to the forum is: What degree of sucess has anyone out there
> > had with refunding the value of thier OEM copy of windows, be it from the
> > manufacturer of Microsoft itself? Is Microsoft even approachable in this
> > issue? I'm happy to hear any and  all experiences, anything will help at
> > this point.
> 
> Morning Peter, long time no see, :-)
> 
> Basically, what will happen is that Dell will direct you to Microsoft, and
> Microsoft will direct you to Dell. It is unclear whose responsibility the
> refunds are, and they use this to great effect. I have not heard of too many
> successful refund requests...
> 
> If you think that SLUG can help out in any way, lend its name to your cause,
> whatever, please let us know.
> 
> Thanks,
> 
> - Jeff
> 
> -- 
>    "Boys will be boys, hackers will be hackers, geeks will be geeks, and    
>      cyberpunks will always just be ravers with Macintoshes." - Monkey      
>                             Master, Crackmonkey                             
> -- 
> SLUG - Sydney Linux User's Group - http://slug.org.au/
> More Info: http://lists.slug.org.au/listinfo/slug
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