They do respond and not in a sales position. We have had bad units, we send them back. Otherwise, they are another tool in the toolbox, and the seem to work well for the price. Use something else if you don't like them, we do.
---------- Original Message ---------------------------------- From: "David Blood" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Fri, 13 Jun 2003 21:37:23 -0600 >I have to agree that rereliabilty is important on the other hand I think >they have earned every bit of the "manufacture of the year" I don't knwo of >any other manufacture that listens and delivers as well as Smartbridges. >They have some bugs but as you can see from this list they dedicated to >finding and quickly resolving them. >As for phone support Smartbridges does have a hotline for emergencies. They >took my call at 4:00 am their time. You can't get much better than that. I >know lots of companies that only have 8-5 support and no great forum like >this. > >Kind Regards, > >David > > > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] Behalf Of Sam >Sent: Friday, June 13, 2003 9:36 PM >To: [EMAIL PROTECTED] >Subject: RE: [smartBridges] We've just about had it > > >On Fri, 13 Jun 2003, Shawn Mitchell wrote: >> I keep saying it... STOP the new features, and START getting us some >stable >> stuff. I could care less if it can jump over the moon and cook me >> breakfast, lunch, and dinner... if I have to >> reset/replace/re-config/touch/look/whatever to the unit more than once >every >> few months... the TCO AND LOSS OF CUSTOMERS get's to be too high... > > >I have to second Shawn's comments. When I first started using SB equipment >I was thoroughly amazed and impressed with how well it worked. Since that >time (last October) I have seen the quality slowly degrade to where I am >afraid to deploy anything from SB. And when I do, I put it up, cross my >fingers, knock on wood, and pray it doesn't fail. > >Please. Heed Shawn's request. Get back to the basics, stop trying to be >all things to everyone and trying to add in each new feature that is >requested, and make your product the tremendous success that it was in the >beginning. It's admirable that you want to do what your customers want >with regards to new features, but not at the expense of reliability and >performance.... > >...and our customers. > >Sam > > >The PART-15.ORG smartBridges Discussion List >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >smartBridges <yournickname> >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe >smartBridges) >Archives: http://198.63.203.6 > > > >The PART-15.ORG smartBridges Discussion List >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges ><yournickname> >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) >Archives: http://198.63.203.6 >--- >[This E-mail scanned for viruses by Declude Virus By Avolve.net] > > --- [This E-mail scanned for viruses by Declude Virus By Avolve.net] The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6
