I'm just guessing here but my "gut" (and it's getting pretty big) tells me these problems may be related to proper grounding.
Maybe SB could put a grounding lug on the bottom of the outdoor units... Ray ----- Original Message ----- From: <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, June 14, 2003 5:01 AM Subject: Re: [smartBridges] We've just about had it > You may have something there Joe. I don't use DHCP here either (static > private on the airBridge and static public on the client) and we don't have > too many problems like those guys. > > I had 3 units die from the "ethernet thing", but thats about it with over 50 > units in use. One or two customers have to do the unplug and replug back in, > but that's not a show stopper and the customer is willing to continue > waiting for the firmware fix. > > Michael > > > > ----- Original Message ----- > From: "Joe Laura" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, June 14, 2003 2:00 AM > Subject: Re: [smartBridges] We've just about had it > > > > Im starting to wonder why there are so many problems with S/B's. I bought > > some indoor gear day one. They had the chip problem as we all know. I > > returned those and started using the indoor units outside in plastic boxes > > with pigtails. I have about 10 of them like that. When the outdoor became > > available I started using those. I now have 3 pops with close to 30 > clients. > > I have had 1 bad power shot, 1 dead indoor A/P from lightning and 1 bad > APPO > > which I think my tech might have tightened the N connector to tight. Other > > than that no problems. My clients never have to reset ever. I check my > MRTG > > graphs daily and they never skip a beat. I am using 2 statics IP's for > each > > client. So I am not using DHCP or subnetting. Im just wondering if DHCP or > > subnetting is where the bugs lie?? > > Superior Wireless > > New Orleans,La. > > www.superior1.com > > ----- Original Message ----- > > From: "Stuart Pierce" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Friday, June 13, 2003 11:32 PM > > Subject: RE: [smartBridges] We've just about had it > > > > > > > They do respond and not in a sales position. We have had bad units, we > > send them back. Otherwise, they are another tool in the toolbox, and the > > seem to work well for the price. Use something else if you don't like > them, > > we do. > > > > > > ---------- Original Message ---------------------------------- > > > From: "David Blood" <[EMAIL PROTECTED]> > > > Reply-To: [EMAIL PROTECTED] > > > Date: Fri, 13 Jun 2003 21:37:23 -0600 > > > > > > >I have to agree that rereliabilty is important on the other hand I > think > > > >they have earned every bit of the "manufacture of the year" I don't > knwo > > of > > > >any other manufacture that listens and delivers as well as > Smartbridges. > > > >They have some bugs but as you can see from this list they dedicated to > > > >finding and quickly resolving them. > > > >As for phone support Smartbridges does have a hotline for emergencies. > > They > > > >took my call at 4:00 am their time. You can't get much better than > that. > > I > > > >know lots of companies that only have 8-5 support and no great forum > like > > > >this. > > > > > > > >Kind Regards, > > > > > > > >David > > > > > > > > > > > > > > > > > > > >-----Original Message----- > > > >From: [EMAIL PROTECTED] > > > >[mailto:[EMAIL PROTECTED] Behalf Of Sam > > > >Sent: Friday, June 13, 2003 9:36 PM > > > >To: [EMAIL PROTECTED] > > > >Subject: RE: [smartBridges] We've just about had it > > > > > > > > > > > >On Fri, 13 Jun 2003, Shawn Mitchell wrote: > > > >> I keep saying it... STOP the new features, and START getting us some > > > >stable > > > >> stuff. I could care less if it can jump over the moon and cook me > > > >> breakfast, lunch, and dinner... if I have to > > > >> reset/replace/re-config/touch/look/whatever to the unit more than > once > > > >every > > > >> few months... the TCO AND LOSS OF CUSTOMERS get's to be too high... > > > > > > > > > > > >I have to second Shawn's comments. When I first started using SB > > equipment > > > >I was thoroughly amazed and impressed with how well it worked. Since > that > > > >time (last October) I have seen the quality slowly degrade to where I > am > > > >afraid to deploy anything from SB. And when I do, I put it up, cross my > > > >fingers, knock on wood, and pray it doesn't fail. > > > > > > > >Please. Heed Shawn's request. Get back to the basics, stop trying to > be > > > >all things to everyone and trying to add in each new feature that is > > > >requested, and make your product the tremendous success that it was in > > the > > > >beginning. It's admirable that you want to do what your customers want > > > >with regards to new features, but not at the expense of reliability and > > > >performance.... > > > > > > > >...and our customers. > > > > > > > >Sam > > > > > > > > > > > >The PART-15.ORG smartBridges Discussion List > > > >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > >smartBridges <yournickname> > > > >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > > >smartBridges) > > > >Archives: http://198.63.203.6 > > > > > > > > > > > > > > > >The PART-15.ORG smartBridges Discussion List > > > >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > > >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > > >Archives: http://198.63.203.6 > > > >--- > > > >[This E-mail scanned for viruses by Declude Virus By Avolve.net] > > > > > > > > > > > --- > > > [This E-mail scanned for viruses by Declude Virus By Avolve.net] > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > > Archives: http://198.63.203.6 > > > > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > > Archives: http://198.63.203.6 > > > > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://198.63.203.6 > --- Outgoing mail is certified Virus Free. 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