Re: [smartBridges] best way to log data for tech support?

[Jerry Carter]

Honestly Sully I can and will setup another app in the shop here and have it on the same table and I can guarantee this unit will do the same thing. I have sent back about 10 of these. I can get 5 from electro comm and space them out on the office and without fail I will have 2 that do this. I move them around do everything and they do not come back in except if I do a  power cycle on it. The ones that work when I get them new never do this. Why would I take between 1/12 to 2 min for it to get a signal back? If I unplug and do not wait that long it will not connect. Back to the drawing board...lol   Jerry     ----- Original Message ----- From: Mark P. Sullivan To: [EMAIL PROTECTED] Sent: Wednesday, June 18, 2003 3:26 PM Subject: RE: [smartBridges] best way to log data for tech support? The RF take-off angle on your antenna does not allow for coverage directly above or below the antenna.  What you are receiving is either reflected RF or a sidelobe.  In MOST cases, this is not stable RF.   To do a true test, you need to have the client device (airBridge in your case) at a sufficient altitude and distance when compared to the antenna.   The symptoms that you are experiencing is the EXACT symptoms that I have at this location, which has an omni antenna on the roof.  The signal is not stable.   Hope this helps.   Sully   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Carter Sent: Wednesday, June 18, 2003 11:55 AM To: [EMAIL PROTECTED] Subject: [smartBridges] best way to log data for tech support?   I want to log the data from this radio and send it to smartbridges. Here is what it is doing (this is most of my problem with the airbridges).   I have it sitting on my workbench. It is connecting to an app the antenna is about 30ft away on the roof(omni) I am getting 87 rssi and 85 quality. it ran from 9:17 to 10:30 then I had to power cycle it(2minutes) back up ran from 10:35 to 11:40 PC again from 11:50 to 12:40 PC again ran from 12:45 to 1:30 then I gave up:)   I get about 1 hour out of it sitting there then it goes out. I have watched simple monitor and it will spike to nothing on the rssi and quality. sometimes once and sometimes it will do it a few times. I am not sure that having simple monitor running is not "helping" it keep its connection I do not want to help it while testing. If I could get this figured out (or get the watchdog feature fo I can forget it.) that would fix all my AB problems.   Jerry