I would like to thank everyone for pointing out the problem regarding the latest batch issue, We believe we understand the issue, and that it may be related to a single carton or shipment, but further Research is needed.
In order to facilitate this, the units will be directly RMA, and analyze ASAP to verify the information. Also we have verified that others have received large numbers and have not to date seen any significant issues. Further we have verified the only changes were of a cosmetic nature in the manufacturing, and no "global" issue exists. We do need to make sure we have the Mac list for any device, and the date the units were received and from which distributor to complete the full diagnostic. We would like to identify the potential cause, and will do everything in power to 1) Make sure it does not happen again, and 2) Make our unit even more robust to mishandling or installation and we will continue to work on our quality to make it the best in the industry. Before we have any clue as to where the problem is, there is no need for alarm. Please let us have the time, energy and effort to fulfill our high standard Of quality, and customer satisfaction. Again, we thank all for the past, current, and Future support of our product. Alex sB Tech Support NB. For those units really have genuine problem, please provide us the Mac address, date of purchase, the distributor to [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of George Sent: Saturday, June 21, 2003 11:50 PM To: '[EMAIL PROTECTED]' Subject: Re: [smartBridges] best way to log data for tech support? Sam I'm not promoting Teletronics, or any other manufacturer. I hadn't bought a Teletronics product for about a year, util I started having problems with my SB's. I'm like most other wisp's that use Smart Bridges. I just want a stable CPE to connect my subs to my network that won't make us look UN reliable. Gosh I hate that word, Un reliable. I'm not locked in or blindly loyal to any manufacturer, I move to who has the best product for the best price that does what I need done. The reason I posted that is because Chris, aka phantom, seems to try to dispel that there is a flaw in the Smart Bridge product. He's not doing any one any favors by brown nosing up to the manufacturer. My view on what's wrong with these units is that they manufactured these things a tad short on quality for the benefit of price and they are moving too fast ahead with too many features with out first making them stable. Hopefully they will get their stuff together and the PRICE LOWER, so that I and all the other wisp have an additional tool in our box of tricks to make a buck. I have better than 40 installed units and a few in my, return to sender junk box. I've noticed that all my subs that have to reboot their radios have SmartBridges. As for what AP to use, I have two airpoints in use with hardly anyone connected to them on a temporary basis. I wouldn't consider using a SB product for an AP at this point. If the CPE has to be 100% reliable, the AP has to be 1000% reliable. For advice on other CPE choices you may want to try [EMAIL PROTECTED] This way I don't get accused of unethical practices while on a manufacturer specific list. Hope this helps. George ----- Original Message ----- From: "Sam" <[EMAIL PROTECTED]> To: "George" <[EMAIL PROTECTED]> Sent: Saturday, June 21, 2003 6:21 AM Subject: Re: [smartBridges] best way to log data for tech support? > On Sat, 21 Jun 2003, George wrote: > > > Funny thing is I have Teletronics radios in use for 3 years and > > never had to reboot or skipped a beat. And I have more Teletronics > > radios in use today than I do Smart Bridges. Of which I have had to > > consistently have my subs reboot them. > > > > It's funny how you don't have any problems....but everyone else > > does. > > George, > > I am brand new to offering wireless to my customers. I've had my fair > share of troubles with SB equipment too (though I have some that never > give me any trouble at all...it seems like it's the new stuff.) > > I liked what you wrote about teltronics. Can you tell me a couple of > things: One, will they associate with the APPO access points? Two, how > much does the CPE side cost? And lastly, where do you get them? > > Thanks > Sam > > > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6 The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6
