Kids kids lets not get distracted and lets focus on the issues at hand.. I for
one dont want customers mad at me and so far they have been understanding but
they still hate haveing to reset these things after a few hours or quicker
during the day when its hot out..
Martin
Quoting Bill Flood <[EMAIL PROTECTED]>:
> TnT,
>
> Boo Hoo 6 grand big deal. I don't recognize your names at all. Have you
> ever asked for help? Maybe you and Harry should get together and whine a
> awhile.
>
> <snip> Tom, has been talking about a lawsuite to make this Smartbridge
> company stand behind their products or give everyone their money back.
> <snip>
>
> So who put the gun in your back and made you buy this horrendous product?
> Is it really SB's responsibility to make sure you researched your products
> carefully. Good luck finding people for your lawsuit! Do us {meaning:
> those who use this product, communicate on this mailing list and share
> technical expertise } a favor and go back where you came from still hiding
> behind your Hotmail address. Better yet start your own mailing list. You
> are an ISP, right?
>
> This list needs people who know how to troubleshoot and work through
> problems. If you need help ask! It's apparent there are many here who
> know how to "shoot off their mouths" Offer some help instead. This list
> is here to offer technical support. If you simply wish to "piss and Moan"
> go start a support group someplace else!
>
> At 09:43 PM 7/19/2003 -0500, you wrote:
> >My husband Tom is very pissed. We have invested more than $6,000.00 in
> >this gear and we are constantly having prtoblems.
> >On their web site thwy claim to be Carrier Class. Now we read the fine
> >print on the rmapage and it says they will not give refund just
> >replacement units and that you have to have the original box!
> >Original box, replacement unit's, no refunds, Carrier class.
> >This SmartBridges company certainly does not sound like an honest company.
> >First I would like to know where they get off saying anything about
> >Carrier class.
> >Then if they are so sure about their Carrier class junk, why do you need
> >an original box to sned them back, and why don't they do refunds?
> >
> >Tom, has been talking about a lawsuite to make this Smartbridge company
> >stand behind their products or give everyone their money back. He thinks
> >that their is probably enough people like us who got ripped off to get a
> >class action lawsuite against the company who sold us this pile of junk
> >
> >Very very disapointed
> >
> >
> >T n T
> >
> >
> >
> >
> >
> >>From: "Blazen Wireless" <[EMAIL PROTECTED]>
> >>Reply-To: [EMAIL PROTECTED]
> >>To: <[EMAIL PROTECTED]>
> >>Subject: Re: [smartBridges] Anyone having issues with the new firmware?
> >>Date: Sat, 19 Jul 2003 19:03:47 -0700
> >>
> >>Okay so it appears I am not the only one having the problem here We hav
> >>users at begining at 3.5 miles and some as far as 7.2 miles the last
> >>revision 0.01.06 just will not associate to any of my APS I had sugested
> >>there is something going on here and I am finally able to get on this
> list
> >>and post only to see what I have been telling support since last week
> before
> >>the release only to be told its been working well in the "LAB"
> >>
> >>Here is my post from another forum these things need to be tested in a
> >>consistant manor not just really close up.
> >>1. Measure signal at 1, 2, 3, 4,5 ,6 and 7 miles if possible
> >>2. At each point do some speed tests to confirm it is working and how
> well
> >>or how bad as you can see at some ares out we get association but speeds
> are
> >>WAY down.
> >>These are only 2 that need to be added to the list of testing before ANY
> >>final revision is released to save time and nerves of those of us in the
> >>field!
> >>
> >>I keep asking what is the closest and farthest they have been tested in
> the
> >>"LAB" and I have yet to get an answer? is this something that is a
> secret??
> >>I too am not going to change firmware on the APPOS that are working rock
> >>solid and have ALL my customers down.
> >>
> >>
> >> We have tried it (ver 0.01.06 rev 3 final release )and I have seen
> problems
> >>but to be fair we still need to identify if this firmware is compatible
> with
> >>the OLD atmel chip they had. We tried this new firmware on the only radio
> we
> >>have left since the other 2 locked up hardcore and are now doorstops
> after
> >>doing firmware upgrades with rev 2 & rev 3 just before the final release.
> >>
> >>Here is what we found after 3 hours of testing and we found the same
> thing
> >>on rev 2
> >>
> >>I don't how you guys feel about it and maybe this firmware is not
> compatible
> >>with the old good atmel chip per say.
> >>The two test radios that locked up we just bought less then a month ago so
> I
> >>can only assume they had the problem. Unless they can come up with a way
> to
> >>positively identify which units are suspect with the suspect chip.
> >>
> >>I suggest you do the same tests with a spare radio that you can afford to
> >>lose if the firmware upgrade goes bad. Basically what happens is the
> radio
> >>locks up and it no longer gives an Ethernet connection to log into the
> >>radio, the power and wireless light stay on solid and you no longer get a
> >>LAN connection or light many times I was told to reset and don't see how
> >>that would work since that just resets passwords and the IP address etc
> but
> >>I tried 20 times anyways they even sent me a utility to unlock it but
> that
> >>was useless because you need a network connection to the radio hahaha.
> >>
> >>Anyways in a nut shell the firmware after testing as you can see in our
> >>notes does not work for us yet Smart bridges claims it works well in the
> lab
> >>and others have tested as well which I would like to know how far away
> they
> >>tested the radio.
> >>
> >>1. ver 0.01.04 loaded originally on this unit and at 3.5 miles we
> associate
> >>fine and get download speeds in 900kbps to 1.2 megs
> >>
> >>2. Loaded ver 0.01.06 final rev into radio it loads fine and at same 3.5
> >>mile location we get not even half the speeds we did with rev 0.01.04 we
> get
> >>200kbps to 300kbps at most and have lots of packet loss.
> >>RSSI 85% and signal quality 90-95% with both firmware.
> >>
> >>3. Moved to 5 mile location ran same speed tests with firmware 0.01.04
> get
> >>speeds of 800kbps consistently loaded ver 0.01.06 final revision and we
> >>associate but thats it radio will not ping APPO on tower but we can ping
> ABO
> >>radio with new firmware. RSSI 80% signal quality 80% with both firmware.
> >>
> >>So as you can see this firmware will not work for us. I don't understand
> >>what happened it seems that this is now possibly a timing issue?
> >>
> >>The only question I have is will version 0.01.06 work on old radios with
> old
> >>atmel chip? and if not then we will proceed further to load the 0.01.06
> on
> >>clients radios but once again we have no way of telling which radios have
> >>new or old atmel chip?
> >>
> >>Our coverage area begins at 3.5 miles and runs
> >>out to 7.2 miles.
> >>
> >>----- Original Message -----
> >>From: "Colorado Wisp" <[EMAIL PROTECTED]>
> >>To: <[EMAIL PROTECTED]>
> >>Sent: Saturday, July 19, 2003 1:18 PM
> >>Subject: RE: [smartBridges] Anyone having issues with the new firmware?
> >>
> >>
> >>Nish,
> >>
> >>We updated several of one of our "overheating" units this morning and it
> >>will not associate with our APs running 1.4j.5. We have no plans to
> update
> >>the firmware on the APs, they have been rock solid. Is there going to be
> >>firmware that will interact this firmware version?
> >>
> >>Chris
> >>
> >>---
> >>Colorado WISP llc. http://www.cowisp.net
> >>Bringing high speed internet to rural communities.
> >>P.O. Box 55
> >>Wellington, Colorado 80549
> >>970-218-5295
> >>
> >>
> >>-----Original Message-----
> >>From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]
> >>On Behalf Of Nish Park
> >>Sent: Saturday, July 19, 2003 2:49 AM
> >>To: [EMAIL PROTECTED]
> >>Subject: RE: [smartBridges] Anyone having issues with the new firmware?
> >>
> >>
> >>Tim,
> >>Can you please elaborate a little more on this "still doing the same
> >>thing!". What was the problem, new unit (June or July purchase?), RSSI
> and
> >>LQ values, Brand of AP?
> >>
> >>We have confirmed that the problem of loosing association at elevated
> >>temperature has been solved. This has been the focus of all our efforts
> and
> >>we are quire confident that issue no longer exist. Now we will be
> focusing
> >>on testing if there has been any other side effects.
> >>
> >> >From some of the emails it appears that some of you are trying to see
> >> >if
> >>the new F/W also fixes the old/lingering problem of "periodic lockup". I
> >>will be pleasantly surprised to hear that it does, but that has not been
> the
> >>focus of the current activity on hand.
> >>
> >>Thanks for your support.
> >>
> >>Nish
> >>
> >>
> >>
> >>-----Original Message-----
> >>From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]
> >>On Behalf Of Tim Harris
> >>Sent: Saturday, July 19, 2003 12:32 PM
> >>To: '[EMAIL PROTECTED]'
> >>Subject: Re: [smartBridges] Anyone having issues with the new firmware?
> >>
> >>Yep, I installed it this afternoon on a client's unit. Had to unplug it
> to
> >>get it to start working after uploading the new firmware. Started
> working
> >>fine.
> >>
> >>Customer called back an hour later and left two messages, still doing the
> >>same thing!
> >>
> >>If it smells like it, if it looks like it........
> >>
> >>Hmm, maybe the guy with the Hotmail address might have a point. This
> seems
> >>to be getting ridiculous.
> >>
> >>I'm doing two more tomorrow morning, I'll post a response then..
> >>
> >>
> >>Tim Harris, Operations
> >>www.dwisp.net
> >>[EMAIL PROTECTED]
> >>
> >>
> >>----- Original Message -----
> >>From: "Sam" <[EMAIL PROTECTED]>
> >>To: <[EMAIL PROTECTED]>
> >>Sent: Friday, July 18, 2003 10:09 AM
> >>Subject: [smartBridges] Anyone having issues with the new firmware?
> >>
> >>
> >> > Has anyone installed the new firmware? I'm getting ready to try, but
> >> > wanted to check first to see what sort of luck others have had.
> >> >
> >> > Thanks
> >> > Sam
> >> >
> >> >
> >> > The PART-15.ORG smartBridges Discussion List
> >> > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe
> >>smartBridges <yournickname>
> >> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe
> >>smartBridges)
> >> > Archives: http://archives.part-15.org
> >> >
> >>
> >>The PART-15.ORG smartBridges Discussion List
> >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe
> >>smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in
> the
> >>body type unsubscribe
> >>smartBridges)
> >>Archives: http://archives.part-15.org
> >>
> >>
> >>The PART-15.ORG smartBridges Discussion List
> >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe
> >>smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in
> the
> >>body type unsubscribe smartBridges)
> >>Archives: http://archives.part-15.org
> >>
> >>The PART-15.ORG smartBridges Discussion List
> >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe
> >>smartBridges <yournickname>
> >>To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe
> >>smartBridges)
> >>Archives: http://archives.part-15.org
> >>
> >>The PART-15.ORG smartBridges Discussion List
> >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe
> >>smartBridges <yournickname>
> >>To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe
> >>smartBridges)
> >>Archives: http://archives.part-15.org
> >
> >_________________________________________________________________
> >The new MSN 8: smart spam protection and 2 months FREE*
> >http://join.msn.com/?page=features/junkmail
> >
> >The PART-15.ORG smartBridges Discussion List
> >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe
> >smartBridges <yournickname>
> >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe
> >smartBridges)
> >Archives: http://archives.part-15.org
>
> Bill Flood
> AirRunner Networks LLC --- We make the web fast!
> If you get tired of the wait call 715-443-3700!
>
> The PART-15.ORG smartBridges Discussion List
> To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges
> <yournickname>
> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe
> smartBridges)
> Archives: http://archives.part-15.org
>
Martin Moreno
Blazen Wireless
909-907-4106
www.blazenwireless.com
The PART-15.ORG smartBridges Discussion List
To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges
<yournickname>
To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges)
Archives: http://archives.part-15.org
