I been in the computer business for about 7 years. These are requirements pretty much every vendor/reseller/distributor requires.
Be it a router, harddrive or anything. There are some exceptions to the rule but then you pay a premium and might require a service contract of sorts. / Eje Saturday, July 19, 2003, 10:51:29 PM, you wrote: TTM> 5. Products should be returned to the Distributors, TTM> freight pre-paid in the original boxes and packing materials. TTM> Returned products must be complete and in resellable condition, including TTM> all manuals, cables and accessories. RMA number must be clearly marked on TTM> the shipping label. No freight collect or C.O.D. shipment will be accepted. TTM> smartBridges and the Distributors reserve the rights to refuse any RMA TTM> shipment not meeting above conditions. TTM> T n T >>From: phantam <[EMAIL PROTECTED]> >>Reply-To: [EMAIL PROTECTED] >>To: "'[EMAIL PROTECTED]'" <[EMAIL PROTECTED]> >>Subject: RE: [smartBridges] Anyone having issues with the new firmware? >>Date: Sat, 19 Jul 2003 23:02:30 -0400 >> >>Ok T n T >> >>WOW Talk about a drastic calling for attention in my view, most of the >>people on the board are working on resolving problems and your response toa >>firmware issue is that they are advertised as carrier class and that they >>don't offer cash refunds? Umm does cisco or lucent? If so I'd gladly like >>to >>get my money back on some AP1000's or CPE Ethernet Converters and a few >>cisco 350's. A class action suit? Really I have yet to hear anyone that is >>pissed at the fact that they only exchange units in a timely manner and >>wont >>give them there cash back? Personally I don't recall many groups that will >>do cash refunds from the primary company isn't this a point to deal with >>your SUPPLIER if you feel you need to return goods cause you don't want >>them. >> >>As far as I can tell in the past SB has stood behind there problems >>including phone calls from half way across the world at 10am to help solve >>MANY users problems in a one on one basis, they take suggestions and work >>to >>help mold there product. Really you have invested 6,000$ wow I have spent >>over 25,000 upgrading my network with SB's powering it and i have yet to >>find a reason to neglect the funds spent. >> >> >>AS A NOTE IT SAYS >> >>DOA Products must be returned in original condition, and the return box >>must >>include all components and originally packaged with the product, including >>cable, software, manual, etc. You must obtain an RMA number before you >>return any defective or DOA products. >> >>REQUIRES ORIGINAL BOX ON DOA UNITS... DOA MEANS DEAD ON ARRIVAL HENCE YOU >>JUST GOT IT SO THEY WANT IT BACK HOW THEY SENT IT SINCE IT WAS DEAD AS SOON >>AS YOU GOT IT. >> >>As for the returning on a one to one basis it is not FINE PRINT it is >>blatantly shown in Standard Sized text under the warranty conditions. Not >>like they used size 1 font to try to hide it from you. >> >> >>Sorry if I'm being a di*k but this is just my take on your comment. >> >>Chris >>-----Original Message----- >>From: Tom & Toni Maris [mailto:[EMAIL PROTECTED] >>Sent: Saturday, July 19, 2003 10:44 PM >>To: [EMAIL PROTECTED] >> >>My husband Tom is very pissed. We have invested more than $6,000.00 in >>this >> >>gear and we are constantly having prtoblems. >>On their web site thwy claim to be Carrier Class. Now we read the fine >>print >> >>on the rmapage and it says they will not give refund just replacement units >>and that you have to have the original box! >>Original box, replacement unit's, no refunds, Carrier class. >>This SmartBridges company certainly does not sound like an honest company. >>First I would like to know where they get off saying anything about Carrier >>class. >>Then if they are so sure about their Carrier class junk, why do you need an >>original box to sned them back, and why don't they do refunds? >> >>Tom, has been talking about a lawsuite to make this Smartbridge company >>stand behind their products or give everyone their money back. He thinks >>that their is probably enough people like us who got ripped off to get a >>class action lawsuite against the company who sold us this pile of junk >> >>Very very disapointed >> >> >>T n T >> >> >> >> >> >> >From: "Blazen Wireless" <[EMAIL PROTECTED]> >> >Reply-To: [EMAIL PROTECTED] >> >To: <[EMAIL PROTECTED]> >> >Subject: Re: [smartBridges] Anyone having issues with the new firmware? >> >Date: Sat, 19 Jul 2003 19:03:47 -0700 >> > >> >Okay so it appears I am not the only one having the problem here We hav >> >users at begining at 3.5 miles and some as far as 7.2 miles the last >> >revision 0.01.06 just will not associate to any of my APS I had sugested >> >there is something going on here and I am finally able to get on this >>list >> >and post only to see what I have been telling support since last week >> >before >> >the release only to be told its been working well in the "LAB" >> > >> >Here is my post from another forum these things need to be tested in a >> >consistant manor not just really close up. >> >1. Measure signal at 1, 2, 3, 4,5 ,6 and 7 miles if possible >> >2. At each point do some speed tests to confirm it is working and how >>well >> >or how bad as you can see at some ares out we get association but speeds >> >are >> >WAY down. >> >These are only 2 that need to be added to the list of testing before ANY >> >final revision is released to save time and nerves of those of us in the >> >field! >> > >> >I keep asking what is the closest and farthest they have been tested in >>the >> >"LAB" and I have yet to get an answer? is this something that is a >>secret?? >> >I too am not going to change firmware on the APPOS that are working rock >> >solid and have ALL my customers down. >> > >> > >> > We have tried it (ver 0.01.06 rev 3 final release )and I have seen >> >problems >> >but to be fair we still need to identify if this firmware is compatible >> >with >> >the OLD atmel chip they had. We tried this new firmware on the only radio >> >we >> >have left since the other 2 locked up hardcore and are now doorstops >>after >> >doing firmware upgrades with rev 2 & rev 3 just before the final release. >> > >> >Here is what we found after 3 hours of testing and we found the same >>thing >> >on rev 2 >> > >> >I don't how you guys feel about it and maybe this firmware is not >> >compatible >> >with the old good atmel chip per say. >> >The two test radios that locked up we just bought less then a month ago >>so >> >I >> >can only assume they had the problem. Unless they can come up with a way >>to >> >positively identify which units are suspect with the suspect chip. >> > >> >I suggest you do the same tests with a spare radio that you can afford to >> >lose if the firmware upgrade goes bad. Basically what happens is the >>radio >> >locks up and it no longer gives an Ethernet connection to log into the >> >radio, the power and wireless light stay on solid and you no longer get a >> >LAN connection or light many times I was told to reset and don't see how >> >that would work since that just resets passwords and the IP address etc >>but >> >I tried 20 times anyways they even sent me a utility to unlock it but >>that >> >was useless because you need a network connection to the radio hahaha. >> > >> >Anyways in a nut shell the firmware after testing as you can see in our >> >notes does not work for us yet Smart bridges claims it works well in the >> >lab >> >and others have tested as well which I would like to know how far away >>they >> >tested the radio. >> > >> >1. ver 0.01.04 loaded originally on this unit and at 3.5 miles we >>associate >> >fine and get download speeds in 900kbps to 1.2 megs >> > >> >2. Loaded ver 0.01.06 final rev into radio it loads fine and at same 3.5 >> >mile location we get not even half the speeds we did with rev 0.01.04 we >> >get >> >200kbps to 300kbps at most and have lots of packet loss. >> >RSSI 85% and signal quality 90-95% with both firmware. >> > >> >3. Moved to 5 mile location ran same speed tests with firmware 0.01.04 >>get >> >speeds of 800kbps consistently loaded ver 0.01.06 final revision and we >> >associate but thats it radio will not ping APPO on tower but we can ping >> >ABO >> >radio with new firmware. RSSI 80% signal quality 80% with both firmware. >> > >> >So as you can see this firmware will not work for us. I don't understand >> >what happened it seems that this is now possibly a timing issue? >> > >> >The only question I have is will version 0.01.06 work on old radios with >> >old >> >atmel chip? and if not then we will proceed further to load the 0.01.06 >>on >> >clients radios but once again we have no way of telling which radios have >> >new or old atmel chip? >> > >> >Our coverage area begins at 3.5 miles and runs >> >out to 7.2 miles. >> > >> >----- Original Message ----- >> >From: "Colorado Wisp" <[EMAIL PROTECTED]> >> >To: <[EMAIL PROTECTED]> >> >Sent: Saturday, July 19, 2003 1:18 PM >> >Subject: RE: [smartBridges] Anyone having issues with the new firmware? >> > >> > >> >Nish, >> > >> >We updated several of one of our "overheating" units this morning and it >> >will not associate with our APs running 1.4j.5. We have no plans to >>update >> >the firmware on the APs, they have been rock solid. Is there going to be >> >firmware that will interact this firmware version? >> > >> >Chris >> > >> >--- >> >Colorado WISP llc. http://www.cowisp.net >> >Bringing high speed internet to rural communities. >> >P.O. Box 55 >> >Wellington, Colorado 80549 >> >970-218-5295 >> > >> > >> >-----Original Message----- >> >From: [EMAIL PROTECTED] >> >[mailto:[EMAIL PROTECTED] >> >On Behalf Of Nish Park >> >Sent: Saturday, July 19, 2003 2:49 AM >> >To: [EMAIL PROTECTED] >> >Subject: RE: [smartBridges] Anyone having issues with the new firmware? >> > >> > >> >Tim, >> >Can you please elaborate a little more on this "still doing the same >> >thing!". What was the problem, new unit (June or July purchase?), RSSI >>and >> >LQ values, Brand of AP? >> > >> >We have confirmed that the problem of loosing association at elevated >> >temperature has been solved. This has been the focus of all our efforts >>and >> >we are quire confident that issue no longer exist. Now we will be >>focusing >> >on testing if there has been any other side effects. >> > >> > >From some of the emails it appears that some of you are trying to see >> > >if >> >the new F/W also fixes the old/lingering problem of "periodic lockup". I >> >will be pleasantly surprised to hear that it does, but that has not been >> >the >> >focus of the current activity on hand. >> > >> >Thanks for your support. >> > >> >Nish >> > >> > >> > >> >-----Original Message----- >> >From: [EMAIL PROTECTED] >> >[mailto:[EMAIL PROTECTED] >> >On Behalf Of Tim Harris >> >Sent: Saturday, July 19, 2003 12:32 PM >> >To: '[EMAIL PROTECTED]' >> >Subject: Re: [smartBridges] Anyone having issues with the new firmware? >> > >> >Yep, I installed it this afternoon on a client's unit. Had to unplug it >>to >> >get it to start working after uploading the new firmware. Started >>working >> >fine. >> > >> >Customer called back an hour later and left two messages, still doing the >> >same thing! >> > >> >If it smells like it, if it looks like it........ >> > >> >Hmm, maybe the guy with the Hotmail address might have a point. This >>seems >> >to be getting ridiculous. >> > >> >I'm doing two more tomorrow morning, I'll post a response then.. >> > >> > >> >Tim Harris, Operations >> >www.dwisp.net >> >[EMAIL PROTECTED] >> > >> > >> >----- Original Message ----- >> >From: "Sam" <[EMAIL PROTECTED]> >> >To: <[EMAIL PROTECTED]> >> >Sent: Friday, July 18, 2003 10:09 AM >> >Subject: [smartBridges] Anyone having issues with the new firmware? >> > >> > >> > > Has anyone installed the new firmware? I'm getting ready to try, but >> > > wanted to check first to see what sort of luck others have had. >> > > >> > > Thanks >> > > Sam >> > > >> > > >> > > The PART-15.ORG smartBridges Discussion List >> > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >> >smartBridges <yournickname> >> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe >> >smartBridges) >> > > Archives: http://archives.part-15.org >> > > >> > >> >The PART-15.ORG smartBridges Discussion List >> >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >> >smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in >>the >> >body type unsubscribe >> >smartBridges) >> >Archives: http://archives.part-15.org >> > >> > >> >The PART-15.ORG smartBridges Discussion List >> >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >> >smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in >>the >> >body type unsubscribe smartBridges) >> >Archives: http://archives.part-15.org >> > >> >The PART-15.ORG smartBridges Discussion List >> >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >> >smartBridges <yournickname> >> >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe >> >smartBridges) >> >Archives: http://archives.part-15.org >> > >> >The PART-15.ORG smartBridges Discussion List >> >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >> >smartBridges <yournickname> >> >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe >> >smartBridges) >> >Archives: http://archives.part-15.org >> >>_________________________________________________________________ >>The new MSN 8: smart spam protection and 2 months FREE* >>http://join.msn.com/?page=features/junkmail >> >>The PART-15.ORG smartBridges Discussion List >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >>smartBridges <yournickname> >>To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe >>smartBridges) >>Archives: http://archives.part-15.org TTM> _________________________________________________________________ TTM> STOP MORE SPAM with the new MSN 8 and get 2 months FREE* TTM> http://join.msn.com/?page=features/junkmail TTM> The PART-15.ORG smartBridges Discussion List TTM> To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> TTM> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) TTM> Archives: http://archives.part-15.org Best regards, Eje Gustafsson mailto:[EMAIL PROTECTED] --- The Family Entertainment Network http://www.fament.com Phone : 620-231-7777 Fax : 620-231-4066 eBay UserID : macahan - Your Full Time Professionals - -- [This E-mail scanned for viruses by Declude Virus] The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
