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Some of my clients have VOnage, the FD has their
own PRI and Mitel equipment....
JH
----- Original Message -----
Sent: Wednesday, August 13, 2003 6:41
AM
Subject: Re: [smartBridges] Customer
Service - Feedback and Suggestion
damn, that figures! Are they using Vonage?
On Tue,
2003-08-12 at 17:21, John Hokenson wrote:
You're one of the few having problems. A number
of folks on the WISP list use it and love it. I have some customers it
works well for. In fact the local fire department uses a Mitel VoIP
phone system and it works well over frame relay, ptp T1 and
wireless.
JH
----- Original Message -----
From: Sevak
Avakians
To: [EMAIL PROTECTED]
Sent: Tuesday, August 12, 2003 1:25 PM
Subject:
Re: [smartBridges] Customer Service - Feedback and
Suggestion
John,
I'm currently using Vonage at home and it
sucks. The plan was to test it out before offering it to my
customers, but my wife hates it, I hate it, and people who call us many
times get an annoying "party is not receiving calls at this time"
message. We're located in NY and Vonage's servers are in NJ, so the
distance is not the problem. I'm not convinced yet that VOIP is
mature enough for general use. I'd really not want to have SB use
this because if anyone manages to get through, the quality would be
poor. (Think of cell phones when they break up. Very clear otherwise
but gaps in between sentences. That's what it sounds like at least
for us.)
I'd recommend against it.
Sorry!
Sevak
On Tue, 2003-08-12 at 11:37, John Hokenson
wrote:
With IP
based phone systems such as VOnage and the like, it would cost little to
have US phone numbers ringing in Singapore.
John
H
----- Original Message -----
From: Sevak
Avakians
To: [EMAIL PROTECTED]
Sent: Tuesday, August 12, 2003 7:09
AM
Subject: Re: [smartBridges] Customer Service - Feedback
and Suggestion
Hi Alex,
I think you guys are doing an
excellent job with support. One drawback from the email support,
however, is that it takes a day to get an answer back -and usually
that's a question about the network, etc. So it seems to take a
few email exchanges back and forth before an answer is
given.
Phone support would be great! But I realize it
would be impractible since you're in Singapore (right?). I hate
filling out forms, and I'm sure almost everyone else on this list
hates it too, so I guess forms are out. Perhaps a "Help" program
which runs through the gamut of problems and possible fixes similar
to, say, Microsoft's help pages on the OS? This way, we work
through the minor stuff ourselves, and when we hit a brick wall, you
guys don't need to ask us if we've checked the basic stuff
first? It should save a few days, I think.
Just an
idea. Perhaps someone else can think of a better way to save a
few days in back-and-forth emails?
Sevak
diDi Wireless
Communities, Inc.
On Mon, 2003-08-11 at 15:22, sB Tech Support
wrote:
Thank you for the
strong support all this while, I hope we, the Support Team have been
providing you with prompt response, timeliness of problem resolution
and effectiveness of solution and information. To help ensure that
you are being provided the service and support you require, we would
like to hear from you how we can help you better.
This is in an effort to improve and enhance our
customer service support, Please feel free to make any suggestion
with respect to mode of support (Email, phone, chat, etc),
techniques and quality of services.
Your
feedback is greatly appreciated and provides us the opportunity to
improve our services. Thank you.
Alex
sB Tech Support
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