RE: [smartBridges] Customer Service - Feedback and Suggestion

[sB Tech Support]

John, we are considering that. It is good for sure. Thanks for the suggestion.   Del, the mirror site for smartBridges web site is in progress. In Beta software download page, we would like to thank George Walden, Jay DeSotel (from Interlink), and Chris Glanzer for providing the USA mirror sites.   On your suggestion to put the user manuals in PDF format or able to print out the manual, that is easy to achieve. Will look into implementing it. Just for your info, we have the Quick Install Guide in PDF format that you can print out for installation.   We welcome any other suggestion that can help us to improve our services to you. Thanks.   Alex sB Tech Support       -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Hokenson Sent: Tuesday, August 12, 2003 11:37 PM To: '[EMAIL PROTECTED]' Subject: Re: [smartBridges] Customer Service - Feedback and Suggestion   With IP based phone systems such as VOnage and the like, it would cost little to have US phone numbers ringing in Singapore.   John H ----- Original Message ----- From: Sevak Avakians To: [EMAIL PROTECTED] Sent: Tuesday, August 12, 2003 7:09 AM Subject: Re: [smartBridges] Customer Service - Feedback and Suggestion   Hi Alex, I think you guys are doing an excellent job with support.  One drawback from the email support, however, is that it takes a day to get an answer back -and usually that's a question about the network, etc.  So it seems to take a few email exchanges back and forth before an answer is given. Phone support would be great!  But I realize it would be impractible since you're in Singapore (right?). I hate filling out forms, and I'm sure almost everyone else on this list hates it too, so I guess forms are out.  Perhaps a "Help" program which runs through the gamut of problems and possible fixes similar to, say, Microsoft's help pages on the OS?  This way, we work through the minor stuff ourselves, and when we hit a brick wall, you guys don't need to ask us if we've checked the basic stuff first?  It should save a few days, I think. Just an idea.  Perhaps someone else can think of a better way to save a few days in back-and-forth emails? Sevak diDi Wireless Communities, Inc. On Mon, 2003-08-11 at 15:22, sB Tech Support wrote: Thank you for the strong support all this while, I hope we, the Support Team have been providing you with prompt response, timeliness of problem resolution and effectiveness of solution and information. To help ensure that you are being provided the service and support you require, we would like to hear from you how we can help you better.   This is in an effort to improve and enhance our customer service support, Please feel free to make any suggestion with respect to mode of support (Email, phone, chat, etc), techniques and quality of services.   Your feedback is greatly appreciated and provides us the opportunity to improve our services. Thank you.   Alex sB Tech Support