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You're one of the few having problems. A
number of folks on the WISP list use it and love it. I have some customers
it works well for. In fact the local fire department uses a Mitel VoIP
phone system and it works well over frame relay, ptp T1 and
wireless.
JH
----- Original Message -----
Sent: Tuesday, August 12, 2003 1:25
PM
Subject: Re: [smartBridges] Customer
Service - Feedback and Suggestion
John,
I'm currently using Vonage at home and it
sucks. The plan was to test it out before offering it to my customers,
but my wife hates it, I hate it, and people who call us many times get an
annoying "party is not receiving calls at this time" message. We're
located in NY and Vonage's servers are in NJ, so the distance is not the
problem. I'm not convinced yet that VOIP is mature enough for general
use. I'd really not want to have SB use this because if anyone manages
to get through, the quality would be poor. (Think of cell phones when
they break up. Very clear otherwise but gaps in between sentences.
That's what it sounds like at least for us.)
I'd recommend against
it. Sorry!
Sevak
On Tue, 2003-08-12 at 11:37, John
Hokenson wrote:
With IP based phone systems such as VOnage and the
like, it would cost little to have US phone numbers ringing in
Singapore.
John H
----- Original Message -----
From: Sevak
Avakians
To: [EMAIL PROTECTED]
Sent: Tuesday, August 12, 2003 7:09 AM
Subject:
Re: [smartBridges] Customer Service - Feedback and Suggestion
Hi
Alex,
I think you guys are doing an excellent job with
support. One drawback from the email support, however, is that it
takes a day to get an answer back -and usually that's a question about the
network, etc. So it seems to take a few email exchanges back and
forth before an answer is given.
Phone support would be
great! But I realize it would be impractible since you're in
Singapore (right?). I hate filling out forms, and I'm sure almost everyone
else on this list hates it too, so I guess forms are out. Perhaps a
"Help" program which runs through the gamut of problems and possible fixes
similar to, say, Microsoft's help pages on the OS? This way, we work
through the minor stuff ourselves, and when we hit a brick wall, you guys
don't need to ask us if we've checked the basic stuff first? It
should save a few days, I think.
Just an idea. Perhaps
someone else can think of a better way to save a few days in
back-and-forth emails?
Sevak
diDi Wireless Communities,
Inc.
On Mon, 2003-08-11 at 15:22, sB Tech Support wrote:
Thank you for the
strong support all this while, I hope we, the Support Team have been
providing you with prompt response, timeliness of problem resolution and
effectiveness of solution and information. To help ensure that you are
being provided the service and support you require, we would like to
hear from you how we can help you better.
This is in an
effort to improve and enhance our customer service support, Please feel
free to make any suggestion with respect to mode of support (Email,
phone, chat, etc), techniques and quality of services.
Your feedback is greatly appreciated and provides
us the opportunity to improve our services. Thank you.
Alex
sB Tech
Support
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