I never install anything on the customers PC, I will install a NIC but not software. Some times you just have to walk away from a great customer.
The PC repair business will distract you from your WISP business unless you have a large staff.
Gloria Vester wrote:
OK, guys, I need your help. I thought I could figure this one out, but I am out of ideas. We have been working on a customer install for over a week now with no success. I apologize if this is a long post, but I want to give you the correct info. The customer is a real estate office about 2 miles south of our water tower. They want our most expensive business package and are not quibbling over money for equipment or the install fee. We went there last Monday and discovered a huge tree directly in our LOS. No way to go over it without a tower, this tree is at least 60' tall. One story building on a main hwy. The only way to get LOS is to go out next to the highway where we can see around the tree. Problem then is that we are in the highway right of way. The customer asked if we could mount their antenna on a moveable tripod and they would put it out by the road each morning and bring it into their carport each night. As crazy as it sounded, we agreed. Then we started trying to get them hooked up. Discovered they had the Blaster worm, cleaned and removed it. Tried a D-Link 520+ PCI card with an 18dbi Maxrad panel antenna and got a good signal. We were able to associate once. But when we tried to get on the Internet, their computer wouldn't resolve any DNS names. We worked on that problem off and on for three days before I discovered that the TCP/IP stack was corrupted. I downloaded FixXPWinsock utility and fixed that. Then their computer kept locking up. So I uninstalled the D-Link and it stopped locking up. So I gave them an airBridge Indoor, but have not been able to associate with the access point. Tried a bigger antenna, a 24dbi grid. Could get good signal strength, but could not associate. Each time I switch them back over to their dial up account so they can work until we get back up there, the TCP/IP stack gets corrupted. I have fixed it at least a dozen times. This is costing me a fortune in man hours and we are getting nowhere. The customer really, really wants this service and they want to help promote our business - setup a display in their office with our flyers and brochures, putting our stuff in their welcome baskets for new residents, etc. But they are losing faith in us and I am starting to wonder if we should just tell them we can't do it. At this point my options are to reformat their computer to fix the flakiness and corrupted winsock, and then hope it will associate and work right, or just tell them we can't hook them up. If any of you have any ideas, please let me know. I really want this customer, but I don't know what else to try. I know this was long, and I left out a lot of things we have tried to do, but I really need help here.
Thank you in advance for your help, Gloria
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