RE: [smartBridges] What do you do

[Kevin Summers]

Title: Message

That's why we specify in our policies that any speed test to be done is only valid if it is to OUR speedtest on OUR website. We can't control the bandwidth between us and 2Wire, or DSLReports, or whoever they want to test from this week. So we state it up front. The internet is a volatile mesh of comingled networks that are owned by a myriad of companies that have loyalties to no one. We guarantee your speed and connectivity to our network and that's it. Nobody out there will give you anything better. If they do, take it.   Offer them this choice...   - Cheap - Fast - Reliable   Pick two.   Of course a phone call at 6AM every day would drive me to the point where I would say FINE. Drive out there, test the bandwidth show them that they are getting AWESOME speed, then hand them a bill for $65 for the truck roll.   Then enjoy sleeping in.. Kevin Summers KISTech Internet Services Inc. www.kistech.com   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Chris Chance Sent: Friday, August 22, 2003 5:27 PM To: '[EMAIL PROTECTED]' Subject: [smartBridges] What do you do What do you do when a customer refuses to listen, when they haven't had a single timeout in 4 days and have 2mbit to the office all the time (sometimes spiking to 5mbit) and they are still insisting on calling at 6 am to wine that some Indian site isn't loading properly ? I MEAN JESUS DO I CONTROL THE INTERNET?