Re: [smartBridges] Sticking up for sB

George Sun, 24 Aug 2003 19:15:48 +0000

Have you tried replacing the switch by chance with a different brand?
I think you said D Link, not the stuff you build backbones on.
George

Gloria Vester wrote:

Can you tell me where to find the list of MAC addresses that are being
recalled?  I am working on my RMAs now and I have a feeling that all five of
the units I have are from the same batch.  When I asked them how many of my
units to RMA, they said it was up to me and my "comfort level".  I don't
want to bash SB either - it is counter productive, and they are being very
supportive in trying to help.  But at the same time, I agree with you that
it would have been more cost effective to have just recalled and replaced
all the units that were suspect and saved themselves a lot of bad publicity
and us a lot of lost revenue.

I have had it pointed out to me from several different sources on this list
that the problem is more than likely not with the airPoints, that is
probably a power issue or an environmental issue.  I am not ruling that out
completely, and am continuing to investigate all possibilities.  But if it
were something that we did wrong in our design and installation, why is my
Trango backhaul working perfectly using the same power source, the same
cabling, the same switch, in the same temperature environment?

Thanks,
Gloria

----- Original Message ----- From: "The Wirefree Network" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, August 24, 2003 1:47 PM Subject: [smartBridges] Sticking up for sB

I am feeling a bit guilty for hammering sB so badly...but it is there
fault after all.  They could have resolved this a long time ago.

Here is the explanation as given to me from them (simplified version):
In June there were 2 production lines putting together sB equipment.
One with bad chips, one with good chips.  My use of "bad chips" is my
own.  They call it "timing issue" chips.

Prior to getting stamped with MAC addresses, the units are brought back
together on one line and stamped.  Therefore, there is NO way to say
exactly which units have the "bad chips".

This is why sB is not recalling the entire series of MAC
addresses...there are a bunch of good ones mixed in there as well.

You may be thinking the same thing I am right now....hmmmm....why
wouldn't they just go ahead and recall the whole batch??  Hindsight,
they would probably have saved a lot of money in lost revenue from the
bad publicity.  And it would have MOST definitely saved us a TON of
money, and therefore retained their good reputation from us.

Bottomline:  They are doing direct RMA's for all the bad June/July
units.  Just talk to them.  We are all bitching for good reason...but
just do the RMA.  It is all we can do.  Then hope they are really
sending us good stuff this time.

Sully

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Re: [smartBridges] Sticking up for sB

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