RE: [smartBridges] dis-association again?!

[Kevin Proctor]

Title: Message

Sevak,   If you bought those units from Electro-Comm, email me off list and I will get you an RMA form.   Kevin B. Proctor Customer Service Internet and International Orders Electro Comm Distributing Inc 5015 Paris St Denver CO 90239 USA   Phone: +1-303-371-8182                 800-525-0173 FAX:    +1-303-371-8158                 800-423-8018 [EMAIL PROTECTED]   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of The Wirefree Network Sent: Monday, September 08, 2003 9:05 AM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] dis-association again?!   I have felt your pain.  My company was signing up about 10-12 new clients per week, I am now down to 2 every other week.  Ughhh…   Things have gotten MUCH better since sB sent me the hardware fixed units.  I am not positive that this is your problem, but it does seem to have the same symptoms.   RMA them if they are from the June batch of equipment.   Sully   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sevak Avakians Sent: Monday, September 08, 2003 6:07 AM To: [EMAIL PROTECTED] Subject: [smartBridges] dis-association again?!   I posted this problem earlier hoping that someone from sB would respond to my question, but they didn't yet. Would someone from sB tech support please tell me what is going on here?  Now, I have 3 customers who are having issues with the airBridges.  One day everything is ok, but a day or two later and they cannot get onto the Internet at normal speeds.  The speed is EXTREMELY slow and usually just times out.  2 of these customers are within a few meters of the access point and the 3rd is a block away.  I've noticed that if I unplug the airBridge and replug it back in, everything is ok again. Since I don't want to keep going to customers' homes to unplug and replug airBridges, will sB please help me out with this issue?  My customers are very vocal in their community and will spread bad news about our service if this issue isn't resolved. Thank you, Sevak