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Are those corporate account running the 1.08 firmware and still
have to power cyle their unit ????
It is
great that there are those of you who are experiencing no problems withe sB
equipment, sincerely. However, that does not dismiss the fact that there
are SEVERAL people using these products, who are all experiencing the same
difficulties, that do not seem to exist (at least as much) in so many other
manufacturers products. I made the mistake of buying several units at an
early stage (all of my units came with the old TRULY transparent firmware),
with the (and Im so glad this is no more) 50' of cable attached to the
radio. Perhaps since then they have better quality control, or other
factors. In the meanwhile, those of us who are so unfortunate to be
experiencing these problems are hardly seeing any "price performance" when we
are constantly doing tech support and truck rolls to alleviate the
issues. the first unit i bought was an Alvarion DS.11, which has (is)
run flawlessly (reaching WELL beyond 200 feet i might add ;o). For
"price performance" reasons, I made the change to smartBridges. Noise
and interference could definitely be an issue, but we are not finding any
noise of significance at our location. The suggested steps for resolving
my 100% RSSI, 0% Quality problem included checking for interference,
etc. When all of htis turned up nothing, i simply replaced the ABO, and
it was fine (as well as could be expected anyway). This unit had only
been in (highly problematic) operatoin for about 3 months. We
havent even made enought money from the subscriber to cover the cost of
the unit, and we have to replace it....
I just hope you can see
why this is so frustrating to those of us who ARE experiencing these
issues. I havent tried RMA yet, but im going to have to try soon.
Hopefully smartBridges will make good on their products, and perhaps the newer
units will be more robust and less problematic. It goes without saying
that one has to appreciate their online customer interaction and
responsiveness to suggestions. they get an A+ in that
category. I truly hope that the issues get resolved. I have
almost all smartBridges equipment in use, and didnt really want to mix
manufacturers for CPE.
I still have about 10 ABO units brand new in the
box (the ones with the attached 50' cable). It would make my day
to "trade" them back to smartBridges for the newer units so i can see if there
is in fact hope to continue deploying smartBridges.
I apologize for the
rant, but my largest corporate account has been on the phone ranting to me
about how ridiculous it is that they have to reset their internet connection
once a day.... I'm about to deploy a PTP 5.8 Ghz link as a temporary
solution to make them a happy customer. Another $1000 spent. thats
one expensive band aid :o\
Looking forward to a brigher
future!
Ian
[EMAIL PROTECTED] wrote:
Just a reminder, there are many of us not having to reset the AB's or any
problems for that matter. If you have a problem with 2.4 in general due to
noise and interference a different manufacturer is not going to help you.
I had a potential competitior who attempted to deploy the "higher priced"
Alvarion gear. The furthest they could reach out from the tower was 200',
although I think it was stable at 200'. : )
They threw in the towel and are no longer pursuing the wireless internet
industry.
Be careful in what you spend. A $300 AP and a $1500.00 AP will both become
obsolete within 5 years.
Again, not everyone is experiencing problems.
----- Original Message -----
From: "Ian Ellison" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, November 24, 2003 4:07 PM
Subject: [smartBridges] Tranzeo CPE / APPO Compatibility
Has anyone tried using the Tranzeo CPE units with an APPO? Due to the
way too many headaches I'm having with ABO's needing reset (constantly),
I am venturing out and trying some new CPE until (and then, maybe) sB
can get some issues resolved. I'm not even using APPO at my next AP,
but am using high-priced Alvarion equipment to test the stability.
However my other AP's are still running APPO's, so I'm wondering if
anyone else has tried this combination, or has any opinions on the
Tranzeo line of products.
Thanks,
Ian
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