Thanks for that piece of advice. I don't have Applecare but will
contact trading standards and then contact Apple. We probably have
something on the Citizens Advice database about it (I work for them)
so I'll look at that next week.
Martin
On 5 Feb 2010, at 08:08, Steve Clen-Murphy wrote:
I'm afraid I know this problem.
My iMac developed a similar fault after about 18 months. The short
answer is a new screen. Initially Apple were reticent, saying
without Applecare I was not covered. YMMV.
After several phone calls to support and a visit to solutions inc. I
wrote to Trading Standards who kindly provided me with the
information I needed to proceed. As a result Apple provided the
screen and Solutions did the work, which I paid for @ £175 + vat.
As I say, you have nothing to lose, try Apple and if you have
Applecare it will be no problem.
Good Luck
Steve
ps at the time there was an extremely long thread on the Apple
Discussions wrt this and there may have been some progress made in
getting them to realise this as a common manufacturing defect.
On 5 Feb 2010, at 07:48, Martin Douglas wrote:
Moved my iMac yesterday, packed it carefully in its packaging and
set it up in a friend's house. Everything worked as it should but
when the computer had been on a number of hours, a thin blue
vertical line became apparent about an inch from the left hand side
of the screen. This morning the line was there from switch-on.
Anybody got any ideas as to the cause and more importantly a
possible solution. The iMac is about two and a half years old.
Martin
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