Hi Steve, I had a similar problem. I had an album on the phone that refused to transfer to my iTunes library. I contacted Apple via iTunes "report a problem" and they said to download the album which would require me to purchase it again. they would then refund the purchase. Which they did very quickly. I hope this helps. Regards Phil Townrow
On Mar 16, 8:01 pm, Steve Davies <[email protected]> wrote: > Hi, > > My wife purchased two albums last night via her iphone 3gs > When she connected her phone to her Macbook Pro today she was prompted that > there was a software update and that there were purchased items on the phone > which needed to be transferred to the lap top. > She cancelled the software update and opted to transfer the music. > > However, on checking her lap top later, only one album had transferred, and > the other album is no longer showing on her phone, so it would appear that > this had been lost. > Her itunes account shows that both albums were purchased, but before she > contacts Apple about the issue, we were just wondering if there is a way to > resolve this that we are missing? > > Thanks, > > Steve. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB.
