Hi Phil, Thanks for that, I will give it a try.
Steve. On 19 Mar 2011, at 08:59, Phil Townrow wrote: > Hi Steve, > I had a similar problem. I had an album on the phone that refused to > transfer to my iTunes library. I contacted Apple via iTunes "report a > problem" and they said to download the album which would require me to > purchase it again. they would then refund the purchase. Which they did > very quickly. > I hope this helps. > Regards Phil Townrow > > On Mar 16, 8:01 pm, Steve Davies <[email protected]> > wrote: >> Hi, >> >> My wife purchased two albums last night via her iphone 3gs >> When she connected her phone to her Macbook Pro today she was prompted that >> there was a software update and that there were purchased items on the phone >> which needed to be transferred to the lap top. >> She cancelled the software update and opted to transfer the music. >> >> However, on checking her lap top later, only one album had transferred, and >> the other album is no longer showing on her phone, so it would appear that >> this had been lost. >> Her itunes account shows that both albums were purchased, but before she >> contacts Apple about the issue, we were just wondering if there is a way to >> resolve this that we are missing? >> >> Thanks, >> >> Steve. > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To post to this group, send an email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/smug?hl=en-GB. > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB.
