Thanks Toby - it's the macBook that has the problem but that idea sounds plausible. We'll try that.
Stephen On 9 Dec 2013, at 16:02, Toby Leighton <[email protected]> wrote: > try connecting the printer via USB to the imac so that it can download and > install the HP drivers automatically from software update. > > Then when you put it back in the airport express and connect wirelessly the > imac should already know about the drivers from earlier? > > > On 8 December 2013 17:16, <[email protected]> wrote: > Hi all, > > We have the above printer at home. > > History - when I first tried to connect this (on 10.8 I suppose) I had > problems in that the Mac App Store kept telling me that there were updates > available for the printer (I think it was when I would login or startup my > iMac but it was some time ago so I'm not sure). I'd agree to the update, it > would tell me that it would download it from the App Store and then it would > say that the software update was unavailable or could not be found. I think > that the printer still printed though. I kept receiving this message that an > update was available, and then that it couldn't download it because it wasn't > available repeatedly until for some reason it stopped but with the passage of > time I now can't remember why. > > However. > > We have had the printer connected to my iMac but we wanted to connect it to > the Airport Extreme today so that we could share it. I plugged it in to the > Extreme. Went to System Preferences > Add printer. It found it, said it was > installing some software update and then it was added to my list. Easy peasy. > > I then told my partner to do the same thing but when he clicked to add the > shared printer it up came the software install bit and then suddenly we were > back at the "Software update is not available" business again and the upshot > is that he cannot access the printer because it won't install the software on > his MacBook Air. If he goes to Mac App Store there is no software update > available. If you go to the HP site: > > http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4159&lc=en&cc=us&dlc=en&sw_lang=&product=1146331#N228 > > ... then it tells you to get the software via Mac Software Update! > > Any ideas how to get out of this sort of loop? > > Thanks for any help. > > Stephen > > > The surest way to corrupt a youth is to instruct him to hold in higher regard > those who think alike than those who think differently. -- Nietzche "We don't like their sound, and guitar music is on the way out." ~ Decca Recording Co. rejecting The Beatles, 1962. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at http://groups.google.com/group/smug. For more options, visit https://groups.google.com/groups/opt_out.
