I would say so yes, have you tried a separate boot drive to eliminate software 
as a cause?

Regards

Sam

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> On 14 Nov 2014, at 18:24, Jason Davies <[email protected]> wrote:
> 
> decided to check mic again before the effort required to get it taken back 
> and now it DOES work but is very faint (unusably faint). All settings for 
> input gain are maxed out. So now it's not obviously a hardware fault but is 
> cleary problematic. Anything I can do to boost it under the hood?
> 
> And (looks mainly at Sam) are we still possibly talknig about a hardware 
> fault (eg flimsy connection)?
> thanks
> 
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