Give that a try got to tell her to switch of and back on after a few min. 
Thanks Jason. 

Sent from my iPhone 5

On 15 Jun 2015, at 23:59, Jason Davies <[email protected]> wrote:

make sure everything is set to send from the phone number rather than the email 
address.

I get this with someone -- randomly they go to the email address (ie iPad in 
this case). Turning it all off in the settings of every device and then on 
again, and ensuring everything has 'send from +44 etc' in the settings seems to 
- mostly - fix it.

Can't be sure it'll work though. The system does seem to get clogged...

> On 15 Jun 2015, at 23:10, Michael Simpson wrote:
> 
> Is there a way for her to set both so she gets SMS when no WiFi without 
> switching iMessages on and off all the time.

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