Try DFU mode and a full restore to factory settings. Instructions for DFU mode 
can be found online

Regards

Sam



                
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On 3 Sep 2015, at 11:37, mac98aop <[email protected]> wrote:

My sister forgot her 4 digit passcode for her iPad, and is now locked out.
She's plugged it in to her Macbook to fix it restore through iTunes.
It offered an iOS update which she did before trying to restore, but now to 
confirm the update it's asking for the passcode, which she doesn't have! So, 
she can't update, nor instigate the factory restore.

Any help please?

Thanks folks

Adam


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