Thanks Sam. That did it. Actually, my "dear" sis hadn't quite followed the instruction on the helpful support page at apple.com. Where it states "don't let go when you see the apple logo" she thought better of it ;)
Thanks again Adam On Thursday, September 3, 2015 at 11:37:21 AM UTC+1, mac98aop wrote: > > My sister forgot her 4 digit passcode for her iPad, and is now locked out. > She's plugged it in to her Macbook to fix it restore through iTunes. > It offered an iOS update which she did before trying to restore, but now > to confirm the update it's asking for the passcode, which she doesn't have! > So, she can't update, nor instigate the factory restore. > > Any help please? > > Thanks folks > > Adam > > > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at http://groups.google.com/group/smug. For more options, visit https://groups.google.com/d/optout.
