If in any further doubt, you can always contact Zen for further guidance.
I suddenly had a speed issue around a year ago and contacted Zen. They
were able to diagnose it as likely to be wiring causing noise and
pointed me at various things to look at. In the end it was solved by a
combination of changes ...
We shortened the signal cable run from the wall socket to the OpenReach
modem (and put in a longer cable from there to the router to get the
same overall distance we needed). We were losing signal strength due to
the first cable run being too long. We also moved a few power cables
that were running close to the OpenReach modem. In the process of doing
that, we discovered the real issue - a power cable to a printer that was
behind a filing cabinet and had dropped onto the modem's signal cable.
Zen were great. They ran lots of tests and followed up a few times until
we'd got it resolved. Speed went up around 20% eventually. And all
resolved in the same time it would have taken BT support to answer the
phone and get through to someone who knew what they were talking about.
Can't praise Zen support highly enough.
Graham
andrew lancaster <mailto:[email protected]>
3 January 2018 at 03:48
Many thanks all.
Sam, I followed your link to the FritzBox config page and have managed
to change the channel and it seems to be working - only one drop out
this morning. Thank you.
Derek, Thanks also. I bought WiFi explorer and there don’t seem to
many other networks around and according to the scan (sorry about
terminology - this is all way beyond me!) there seems to be 1% noise
on the line - could this be right? Signal strength is around 50%.
Must learn more about this but at least, thanks to all of your help
and excellent instructions, I have an elderly iMac which is now
capable of accessing the internet again! And far faster than it did
with BT. (thanks also for the suggestions of Zen!)
Andrew
--
You received this message because you are subscribed to the Google
Groups "Sussex Mac User Group" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to [email protected]
<mailto:[email protected]>.
To post to this group, send email to [email protected]
<mailto:[email protected]>.
Visit this group at https://groups.google.com/group/smug.
For more options, visit https://groups.google.com/d/optout.
--
You received this message because you are subscribed to the Google Groups "Sussex
Mac User Group" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
To post to this group, send an email to [email protected].
Visit this group at https://groups.google.com/group/smug.
For more options, visit https://groups.google.com/d/optout.
