Try deleting the backup from your home folder > Library > Application Support > MobileSync > Backups. Then create a new backup in iTunes.
Sam MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development Sam Mullen +44 (0)7747778022 <tel://+447747778022> i...@macambulance.co.uk <mailto:i...@macambulance.co.uk> www.macambulance.co.uk <http://www.macambulance.co.uk/> MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately. > On 19 Mar 2018, at 20:41, Michael Simpson <mikesimpson2...@hotmail.com> wrote: > > Hi Sam, you have to know the old password to use a new one. when I connect > the phone the tic box highlights next to password and untic asks for the > password. > > I was hoping you knew a work around ??. > Regards > Michael S > >> On 19 Mar 2018, at 17:09, Sam - MacAmbulance <i...@macambulance.co.uk >> <mailto:i...@macambulance.co.uk>> wrote: >> >> If it’s not in the keychain and you can’t remember it, there’s no way of >> accessing it. Can you delete the backup and re-do it with a new password? >> >> Sam >> >> MacAmbulance Ltd. >> Providing Affordable Mac/PC Support and Web Development >> >> Sam Mullen >> +44 (0)7747778022 <tel://+447747778022> >> i...@macambulance.co.uk <mailto:i...@macambulance.co.uk> >> www.macambulance.co.uk <http://www.macambulance.co.uk/> >> MacAmbulance Ltd. is a registered company in England & Wales, registration >> number 8466597 >> >> This email is intended solely for the addressed recipients and may contain >> privileged or confidential information. >> If you have received this email in error please notify the sender and delete >> the email immediately. >> >> >>> On 19 Mar 2018, at 16:09, Michael Simpson <mikesimpson2...@hotmail.com >>> <mailto:mikesimpson2...@hotmail.com>> wrote: >>> >>> Hi forgotten password ti iPhone backup. >>> Got a new iPhone and need password to copy info across. >>> It should be in keychain, i think, but can’t find the correct address. >>> HELP >>> >>> Kind regards >>> Michael S >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Sussex Mac User Group" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to smug+unsubscr...@googlegroups.com >>> <mailto:smug+unsubscr...@googlegroups.com>. >>> To post to this group, send an email to smug@googlegroups.com >>> <mailto:smug@googlegroups.com>. >>> Visit this group at https://groups.google.com/group/smug >>> <https://groups.google.com/group/smug>. >>> For more options, visit https://groups.google.com/d/optout >>> <https://groups.google.com/d/optout>. >> > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to smug+unsubscr...@googlegroups.com > <mailto:smug+unsubscr...@googlegroups.com>. > To post to this group, send email to smug@googlegroups.com > <mailto:smug@googlegroups.com>. > Visit this group at https://groups.google.com/group/smug > <https://groups.google.com/group/smug>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to smug+unsubscr...@googlegroups.com. To post to this group, send an email to smug@googlegroups.com. Visit this group at https://groups.google.com/group/smug. For more options, visit https://groups.google.com/d/optout.
