Hi Sam,  Sorry for Long delay in getting back.  cannot find “MobileSync” I have 
MacHD>Library>Application Support, Then a list of folders starting Abobe and 
ending Script Editor. No MobileSync. Spotlight won’t find it.

The thing is i have seem it in the past with a list of iPhones and iPads.

Regards Michael S
On 19 Mar 2018, at 20:53, Sam - MacAmbulance 
<i...@macambulance.co.uk<mailto:i...@macambulance.co.uk>> wrote:

Try deleting the backup from your home folder > Library > Application Support > 
MobileSync > Backups. Then create a new backup in iTunes.

Sam

[MacAmbulance]


MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development
Sam Mullen
+44 (0)7747778022<tel://+447747778022>
i...@macambulance.co.uk<mailto:i...@macambulance.co.uk>
www.macambulance.co.uk<http://www.macambulance.co.uk/>



MacAmbulance Ltd. is a registered company in England & Wales, registration 
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On 19 Mar 2018, at 20:41, Michael Simpson 
<mikesimpson2...@hotmail.com<mailto:mikesimpson2...@hotmail.com>> wrote:

Hi Sam, you have to know the old password to use a new one. when I connect the 
phone the tic box highlights next to password and untic asks for the password.

I was hoping you knew a work around ??.
Regards
Michael S

On 19 Mar 2018, at 17:09, Sam - MacAmbulance 
<i...@macambulance.co.uk<mailto:i...@macambulance.co.uk>> wrote:

If it’s not in the keychain and you can’t remember it, there’s no way of 
accessing it. Can you delete the backup and re-do it with a new password?

Sam

[MacAmbulance]


MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development
Sam Mullen
+44 (0)7747778022<tel://+447747778022>
i...@macambulance.co.uk<mailto:i...@macambulance.co.uk>
www.macambulance.co.uk<http://www.macambulance.co.uk/>



MacAmbulance Ltd. is a registered company in England & Wales, registration 
number 8466597

This email is intended solely for the addressed recipients and may contain 
privileged or confidential information.
If you have received this email in error please notify the sender and delete 
the email immediately.


On 19 Mar 2018, at 16:09, Michael Simpson 
<mikesimpson2...@hotmail.com<mailto:mikesimpson2...@hotmail.com>> wrote:

Hi forgotten password ti iPhone backup.
Got a new iPhone and need password to copy info across.
It should be in keychain, i think, but can’t find the correct address.
HELP

Kind regards
Michael S


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