ok, thanks. (I dispute that legal interpretation by Apple btw, as I'm
sure you did - especially that one!) They have 'your battery for X is
expected to hold 80% of its charge after 1000 charges' with years
varying for device so I'll see how I get on talking to them...
cheers
J
On 26 May 2019, at 19:47, Sam - MacAmbulance wrote:
Batteries are generally not covered as they’re expected to fail.
I’ve been to the apple store with a 2 year old battery which has
swollen and warped the case of a MacBook Pro, they told me “that’s
just what batteries do when they die”.
They’re easily user replaceable though, you can get a decent one on
Amazon for around £60, it’ll come with tools.
Regards
Sam
MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development
Sam Mullen
+44 (0)7747778022 <tel://+447747778022>
[email protected] <mailto:[email protected]>
www.macambulance.co.uk <https://www.macambulance.co.uk/>
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On 26 May 2019, at 12:29, 'Jason Davies' via Sussex Mac User Group
<[email protected]> wrote:
Hi everyone
Work has replaced my old Macbook Air (2015, with an almost identical
one from 2017, sigh) and I want to replace the battery on the old one
which has been complaining via the menu it needs replacing for
months, and doesn't hold a charge for long.
I went to book a repair/replacement and found lots of links to the
consumer laws (summary: stuff should work at least five-seven years).
https://www.apple.com/uk/legal/statutory-warranty/
<https://www.apple.com/uk/legal/statutory-warranty/>
Does anyone here know what line they take on batteries? I know the
usual line is that batteries wear out and so they're not covered but
I can't find any explicit mention of that. I'm sure Apple insist they
are not but does anyone know of cases where they accepted they were
covered under the law?
Thanks
Jason
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