Perhaps they play back my call as a training exercise;)
On 19 May 2020, at 15:08, mac98aop wrote:
Thanks Jason.
It's who to speak to.
The chap in Tech Support yesterday said After Sales wouldn't take my
transferred call as it's outside 30days and his Supervisor was utterly
disinterested!
Maybe I drop Tim Apple a line!
On Monday, May 18, 2020 at 6:01:02 PM UTC+1, Jason Davies wrote:
I once pulled this off, many years ago*. It took a long long phone
conversation where I just being really awkward. The trick with these
things
is to make 'talking to this person' more than they can stand, and
it's a
mixture of endlessly polite but repeatedly asking (barely) plausible
questions. I would research 'class action lawsuits' going on and ask
them
for their advice about interpreting the various laws about things
being fit
for purpose. make sure you keep offering to pay the differecne but
make it
sound like you're kind of doing them a favour at the end of the day.
*I bought an iBook just before the 12" PB came out (three weeks
maybe?)
and was gutted. The return window had closed by a day or two (and
ever
since I've checked predictions about when new models are expected
before
buying). Luckily, one key stopped working on the keyboard a week
later so I
had to send it back for repair. I kept moaning how inconvenient it
was and
did they have any other models with a different kind of keyboard as
the
ibook one seemed flimsy, I only realised when it arrived and look,
it's
busted and no I did take care, I took EXTRA care BECAUSE it was
flimsy etc
etc. Once he had confessed the PB 12" existed, it took about 45
minutes to
get the result. I still feel slightly awkward about it but hey they
got a
sale and I returned a genuinely faulty machine...
Good luck!
On 18 May 2020, at 16:31, mac98aop wrote:
Hello all
Hope you're safe and well.
My 5mth old MacBook Pro has succumbed to the dreaded and oft cited
sticky
keyboard issues - space bar barely moves. Really irritating.
Tech support say they'll repair as it's under the official repair
programme. After Sales said they're not interested given it's past 30
days.
Given the latest refresh essentially acknowledges the fault with the
'new'
keyboard, I was hoping a swap might be somehow doable or I fear I'll
be
walking this road of repair every few months! They said they'd never
offer
to replace and confident that it won't be a recurring repair.
Any thoughts, tips or ideas?!?
It feels very disappointing given premium product and price :(
My last MBPro lasted 9yrs and only forced to replace as it was stolen
:( :(
Adam
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Cheers,
Jason
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Cheers,
Jason
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