Have you tried putting the phone into DFU mode and a restore in iTunes? _ Regards Sam Mullen
+44 (0)7747778022 <tel://+447747778022> [email protected] <mailto:[email protected]> www.macambulance.com <http://www.macambulance.com/> MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately. > On 6 Jul 2020, at 10:01, tonyp <[email protected]> wrote: > > Good morning Smuggers, > > I thought that before I commit to an expensive repair with Apple I would ask > the group if they had any ideas. I've spent the week-end trying to recover my > phone 8 plus without success. During the process I have had several error > 53's one error 75 three errors 2015 reporting "framework version is > insufficient to install the OS, Failed to restore device to recovery mode > libusbrestore error: 2015. > > i have a back up of my phone with imazing so having the phone totally deleted > was an option I went with but still no response. I have removed anything that > can be removed cleaned and replaced it. I've done the so called HARD restart > several times too. Ive tried it with the USB attached direct to the computer. > Tried it with USB cable attached direct to a second computer. I've had the > cable attached to a USB hub and I have tried with a couple of totally new > lightning to USB cables.I've restarted my Mac a few times as well just for > good measure! > > I have followed every instruction I can to be found on the internet. All the > advice sites and every variation that is published but I continue to have no > response. > > Prior to these endeavours the phone has not been dropped or had any knocks > whatsoever. The problems started so far as I can remember last Friday trying > to update to latest OS with iTunes (latest version) My MacPro is a little old > but is running OS 10.11.6 and the previous update system requirements were > 10.11.4 so it should be OK. I haven't been able to revert to an earlier OS > version although I did try but again without success. I can get iTunes to > start downloading software for the phone but it never has got beyond the half > way mark on the phone screen. > > Do you think it is a hardware fault? Is it more likely to be a software > glitch? If the phone was close to its 256GB capacity surely the delete option > would have resolved that issue?? > > I am at hair pulling out stage and really at my wits end to have to consider > sending the phone away to Apple but there it is guys....has anyone got an > idea that would resolve this issue or am I simply going to have to dig deep > and get Apple to take it on?? Your help much appreciated of course....t > > hank you.....Tony > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/dc10e6f5-810e-478f-b05a-78f154ce7586o%40googlegroups.com > > <https://groups.google.com/d/msgid/smug/dc10e6f5-810e-478f-b05a-78f154ce7586o%40googlegroups.com?utm_medium=email&utm_source=footer>. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/66546769-2696-4173-B104-F3224886C058%40macambulance.com.
