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Hi Virginia Turn the device off. Remove from computer from settings. turn it back on, click the + button and comp should "see" it. Then see if that works. Canon also have an app for both iOS and Android to access printer admin functions from your phone which is often handy if your device is connected over wifi rather than USB. Dr Russell Brown Manor Park Medical Centre (https://manorparksurgery.com/, Tel 01323482301) GP Practice Training Solutions ( https://www.gppracticetrainingsolutions.co.uk/) Chairman East Sussex LMC (https://www.sslmcs.co.uk/, Tel 01372389270) BMA GPC Rep for East and West Sussex (https://www.bma.org.uk/gpc) Co-founder, Resilient GP (www.facebook.com/groups/ResilientGP/) Non-Exec Director, ESOPS Ltd. (http://www.esops.co.uk/) Twitter: @drbrown1970 On Mon, 8 Mar 2021 at 15:16, Virginia Routh <[email protected]> wrote: > My Canon TS5050 which has behaved beautifully over the past 3 years has > decided not to scan. I get error message : > > *Scanner reported an error* > A required file is missing or corrupted, > or settings are incorrect. > Try the installation again. > > Can Smuggers advise me how to do this? I have looked at IJ Scan utility > but am none the wiser. How do I install the scanner again? > Virginia > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/7A623BD2-9FF4-4EE8-A84D-8EA8F576827B%40gmail.com > <https://groups.google.com/d/msgid/smug/7A623BD2-9FF4-4EE8-A84D-8EA8F576827B%40gmail.com?utm_medium=email&utm_source=footer> > . > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/CAKZ9s6np537F_Rn%2BGzPu16wHMNQ2DMrs%3DNCwVCR%2B5n-k3TK4Jw%40mail.gmail.com.
